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Instabug

Score8 out of 10

2 Reviews and Ratings

What is Instabug?

Instabug delivers Real-Time Contextual Insights throughout the entire mobile app lifecycle, empowering mobile teams to connect with customers, accelerate their workflow, and release with confidence.

With bug and feedback reporting, crash reporting, in-app surveys, and infrastructure that supports over two billion devices world-wide, Instabug helps development and product teams easily collect bugs and feedback from beta testers and customers,

Instabug automatically attaches screenshots, device details, network logs, repro steps, and tons of other critical insights needed to resolve issues and prioritize product backlogs.

Mobile teams accelerate their workflows by seamlessly integrating with third-party tools like Github, Jira, Slack, Zendesk and much more.

The ease of reporting and sending feedback, in-addition to the level of details the SDK grabs with each report, is the reason why thousands of companies like Lyft, T-Mobile and eBay rely on Instabug to ship and maintain top quality apps.

Media

Instabug Report

Instabug makes it easier for our beta testers to send feedback directly within the app

Pros

  • Instabug allows testers to quickly and easily send their bug reports.
  • Testers can draw on the screenshots, capture video and write back.
  • Instabug also has amazing customer support that is always quick to respond to our requests and needs.
  • Users can also make integrations so you can easily turn Instabug reports into Jira or other tracking software.

Cons

  • We have specific customizations on Jira so we tend to have to contact customer support to create these for us when we make new integrations. It would be nice for us to do this ourselves so we don't have to contact the Instabug team.
  • Not very frequent but sometimes the platform breaks and we have to contact the Instabug team to resolve the issue. It would be great if they have better testing before shipping new changes to ensure stability.

Return on Investment

  • Instabug streamlined the bug reporting process by providing a platform to funnel issues, making this process very efficient.
  • Instead of manually creating a ticket and spending 10 minutes to fill out the details, I can forward the Instabug report to Jira with just 1 click and everything is filled out.

Instabug for insta resolution

Pros

  • Makes it easy for the end-users of the mobile apps.
  • Provides crash analytics.
  • Helps capture user inputs.

Cons

  • Could be less pricey.
  • Should be something that works not just on IOS and Android but also on web applications.

Most Important Features

  • Ease of use
  • Reporting Analytics

Return on Investment

  • Reduced the time to get feedback.

Other Software Used

Todoist: To-Do List & Task Manager, Trello, Slack