Instabug Reviews and Ratings

Rating: 8 out of 10

Score

8 out of 10

Community insights

TrustRadius Insights for Instabug are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Use: Users appreciate the ease of use and clear experience provided by Instabug, allowing them to focus on building a great customer experience. The user interface is praised for its great design and ease of implementation. Some users find the user experience to be simple and easy to follow.

Bug Reporting Features: The ability to easily take screenshots and record videos within the app and attach them to bug reports is highly valued by users. Some users consider the ability to annotate screenshots and take videos for bug reports as a valuable feature that aids in identifying and fixing issues.

Integration with Other Tools: Users appreciate the integration of Instabug with other tools, such as Jira, Trello, and Slack, which is highly praised for creating a seamless workflow and improving bug management. The ability to attach audio, video, and image files are also highly valued by users for comprehensive bug tracking and communication.

Reviews

2 Reviews

Instabug for insta resolution

Rating: 8 out of 10

Incentivized

April 19, 2021

Use Cases and Deployment Scope

We have integrated Instabug into several of the apps that we have developed for our customers. It is an easy way to capture bugs and possible enhancements from actual users.

Pros

Makes it easy for the end-users of the mobile apps.
Provides crash analytics.
Helps capture user inputs.

Cons

Could be less pricey.
Should be something that works not just on IOS and Android but also on web applications.

Likelihood to Recommend

When you have a distributed user base and you have no direct contact with end-users.

Verified User

C-Level Executive in Corporate (11-50 employees)

Vetted Review

3 years of experience

Instabug makes it easier for our beta testers to send feedback directly within the app

Rating: 9 out of 10

Incentivized

February 3, 2019

Use Cases and Deployment Scope

Lyft uses Instabug to capture bug reports on our Alpha and Beta apps. Instabug is used on our iOS and Android apps and makes it easy for our testers to send us their screenshots and written reports.

Pros

Instabug allows testers to quickly and easily send their bug reports.
Testers can draw on the screenshots, capture video and write back.
Instabug also has amazing customer support that is always quick to respond to our requests and needs.
Users can also make integrations so you can easily turn Instabug reports into Jira or other tracking software.

Cons

We have specific customizations on Jira so we tend to have to contact customer support to create these for us when we make new integrations. It would be nice for us to do this ourselves so we don't have to contact the Instabug team.
Not very frequent but sometimes the platform breaks and we have to contact the Instabug team to resolve the issue. It would be great if they have better testing before shipping new changes to ensure stability.

Likelihood to Recommend

Instabug is great to capture bug reports during the testing phase of your app. You can also collect user data such as device, OS, and App version to easily reproduce the issue.

Billy Pham

Technical Program Manager in Customer Service at Lyft (1001-5000 employees)

Vetted Review

3 years of experience

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