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Groove, a Clari company

Score6.2 out of 10

967 Reviews and Ratings

What is Groove, a Clari company?

Groove is a sales engagement platform that enables sales leaders to execute their strategy in a smarter and more adaptive way. With Groove, revenue leaders can use automation to do more with less, with the goal of driving greater efficiency and effectiveness across the customer lifecycle. Groove states they enable more than 75,000 users at ADP, Google, Uber, iHeartMedia, Capital One, and other large enterprises.

Categories & Use Cases

Media

Screenshot of Sales Engagement Platform for Revenue Teams
Groove, a Clari company
Groove, a Clari company
Groove, a Clari company
Groove, a Clari company
Groove, a Clari company
Screenshot of Revenue teams at companies can use Groove to streamline their workday and drive productivity.

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Screenshot of Sales Engagement Platform for Revenue Teams

Who Buys & Uses Groove, a Clari company

Groove, a Clari company Reviews

What users are saying about Groove, a Clari company.
View all Groove, a Clari company reviews

Just Groovin'

Incentivized
Verified User
Account Manager in Sales (51-200 employees)

Use Cases and Deployment Scope

Our supply team uses Groove to interact with our clients to better manage their accounts. It is a great resource to effectively market and communicate with clients. I am able to see what marketing campaigns are effective, which helps craft and structure future campaigns.

Pros

  • Creating templates.
  • Analytics on reader engagement.
  • Easy interface that connects to to gmail.

Cons

  • Currently satisfied.

Most Important Features

  • Analytics, engagement.
  • Efficiency in the product.
  • Ease of use.

Return on Investment

  • Increased Productivity on email campaigns.
  • Tracking accounts as they may change between reps.
  • Faster deal cycles are possible with Groove.

Usability

Other Software Used

Grammarly, Showpad Content, Talkdesk

Connect Gmail and Calendar to Salesforce to increase productivity

Incentivized
Verified User
Project Manager in Information Technology (51-200 employees)

Pros

  • Calendar scheduling link. Helps our teams book meetings, demos, and events.
  • Email and task sync between Salesforce and Google.
  • Displaying Salesforce data directly in Gmail. Very helpful to see that data when reviewing emails.

Cons

  • Dialer could be improved.
  • Would love to see some of the functionality extend to Mobile gmail and salesforce eventually.

Return on Investment

  • Increased efficiency. Scheduling and recording demos and meetings have been drastically improved with this tool.
  • Increased data visibility through the sidebar in google. Very helpful.

Alternatives Considered

Cirrus Insight

Other Software Used

Salesforce CPQ (formerly SteelBrick), AskNicely, Marketo

In my experience, issues with Chrome extension

Incentivized
Verified User
Employee (11-50 employees)

Use Cases and Deployment Scope

I use Groove, a Clari company for email templates in my roll as SDR. I use Groove, a Clari company to schedule inbound requests with the sales team.

Pros

  • customer support

Cons

  • there are instances where I include calendar dates in emails to prospects, and even after said date has passed, they can click on it to schedule a demo. This has happened several times.
  • Email logging with Salesforce has been very spotty...it works sometimes, and not others
  • I often have to uninstall and reinstall the chrome extension, so that Groove, a Clari company shows up in my Gmail

Usability

Alternatives Considered

Calendly and Chili Piper

Other Software Used

monday.com, Slack, Canva

Groove Manages Your CRM For You

Incentivized
Amanda Roberson
AE in Sales at iHeartMedia (5001-10,000 employees)

Use Cases and Deployment Scope

Groove makes synching activity with our CRM (salesforce) very easy. It's nice to quickly grab preloaded templates to use for emails and track opens on emails! We have used different products previously and I have found Groove to be the best option out of what we have tried!

Pros

  • Sync with CRM
  • Tracks email opens
  • Tracks performance of templated emails

Cons

  • The calendar option for scheduling appts is a little hard to read when you have to include multiple people inside our org. Much easier to look at the calendars in outlook.

Most Important Features

  • Syncs with CRM
  • Tracks email opens
  • Tracks templated emails performance
  • allows calendar option to schedule meetings with clients

Return on Investment

  • I don't waste duplicating efforts to get things noted in CRM. Groove does it all for me!

Usability

Other Software Used

Spekit, LinkedIn Sales Navigator

Outstanding Productivity Solution Tightly Coupled with Salesforce

Incentivized
Jack Michel, Jr.View profile
Sr. Salesforce Administrator in Information Technology at Addigy (51-200 employees)

Use Cases and Deployment Scope

We use Groove to:
  • Increase rep productivity and relevant reporting
  • Improve data quality going into Salesforce (auto logs activities and meetings)
  • Reduce gaps in properly responding to inbound leads
  • Analyzing trends in rep conversations and meetings

Pros

  • Seamlessly integrates into Salesforce, it's native built around Salesforce
  • Effortless logging of user emails, meetings, and calls (it just works!)
  • Always developing new features and engaging with the passionate and ever-growing Groove community
  • Excellent support team if issues ever arise

Cons

  • There are a few complex use cases where we've had to reach out to Groove support / solution architects to come up with a proper solution. It would be great to see something like a "How We Solved That Using Groove" knowledge base created to help get the creative solution innovation flowing more for us before we have to formally reach out for support.
  • It would also be nice if the Groove dialer had a way to better interact with inbound phone trees and/or more tutorials provided on how to set up Groove according to best practices with the top phone solutions like Zoom Phone.
  • Groove Conversations is good, but it still has a ways to go to be an equivalent of other top tools in this space like Gong and Chorus.
  • Our reps would like the ability to initiate an outbound phone call from their cell phone and have it be auto-logged without any involvement of their desktop Groove dialer app.

Most Important Features

  • Auto activity/email/meeting logging
  • Groove flows (i.e. sales / success cadences)
  • Groove Dialer
  • The Groove Omni-sidebar promotes easier manual data entry when needed

Return on Investment

  • Much faster lead response time, leading to higher lead conversion and opportunity win rates
  • Improved onboarding handoff between sales and customer success, resulting in happier customers from the beginning
  • Significantly better Salesforce activity, meeting, and email logging, resulting in happier reps as well as happier leadership in terms of reporting.

Usability

Alternatives Considered

Salesloft, Outreach and Einstein High Velocity Sales

Other Software Used

SalesIntel, Maxio, Slack, Salesforce Marketing Cloud Account Engagement, Calendly

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