Not at all what I expected
Use Cases and Deployment Scope
I tried out their software to send out W2's for a company I was working with. I first had to pay $385 to access the software when i didn't know if I was going forward with its use. I come to find out that they don't do multiple states and they don't do GA specifically. I was very astonished and quickly ask for a refund because the fee was to transmit the W2's. The hoops I had to jump through to get my money back was drastic and time consuming I am glad I did it with a credit card and had to dispute the charges. Two months later I get an invoice from the company saying that I owe $500 for Quickbooks. I have had an account with QB for 17yrs and never needed anything from this company. I called their account team to let them know and they said can we take your number down and we will look into it! If that is not an indication that their business is ... I don't have any words to say but to stay away in my opinion!
Cons
- Customer Service
- Sales force not knowlegable
- Accounting team should have access to accounts so when calling in no pass you to the next person.
Return on Investment
- ROI was negative because the time to receive a refund was costly to my organization.
