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Gist

Score9.5 out of 10

115 Reviews and Ratings

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What is Gist?

Gist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

Categories & Use Cases

Media

Screenshot of Live Chat
Screenshot of Email Marketing
Screenshot of Marketing Automation Workflows
Screenshot of Knowledge Base
Screenshot of Meetings

1 / 5

Screenshot of Live Chat

Key Features

Learn about the best (and worst!) features Gist has to offer, as determined by TrustRadius' reviewers.
Based on 115 ratings of Gist's features
View all features

Top Performing Features

  • Chat history and transcripts

    Enables users to visualize past conversations and notes.

    Category average: 7.9

  • Chat reporting

    Standard or customizable reports with user engagement metrics.

    Category average: 7.6

  • Chat and web analytics

    Analytics that enable the tracking of user website visits and chat box interactions.

    Category average: 7.5

Areas for Improvement

Reviews

What users are saying about Gist.
View all reviews

Gist Packs a Powerful Punch!

Incentivized
Shade OdeindeView profile
Founder at Peacock Virtual Events (1-10 employees employees)

Use Cases and Deployment Scope

Gist is used in various capacities in my business. The first is their very very comprehensive CRM which allows for generous data storage (even custom data).

The second is the use of their Live Chat. With its robust features as well as a mobile app to stay connected on the go, it really is a very useful feature.

The knowledge base is another powerful tool they provide which is a big plus for customers to self-serve.

Pros

  • CRM
  • Live Chat
  • Knowledge Base
  • Email Marketing

Cons

  • More videos in the help section
  • An iframe embed for its Live Chat (versus just the JS code) would make it more versatile in embedding in external sites.

Return on Investment

  • Real-time interactions with the live chat with definite increases in customer satisfaction.
  • Timely emails can be sent out
  • A knowledge base that really helps reduce customer frustration and relieves support simultaneously

Alternatives Considered

Mailchimp

Other Software Used

WordPress

CRM Platform - Good value as a simple solution

Incentivized
Dakotah Intriglia
Co-Founder in Product Management at ESTUS Digital (1-10 employees employees)

Use Cases and Deployment Scope

Gist has been essential to allow us to build processes, categorize leads, and manage interactions with our clients. We started to implement it as we wanted a good overall solution for the platform and kept using it for the last two years for the business. The leads trackers is super basic, but that simplicity worked for us to track the different lanes and statues of our clients and their projects. The chat bot was by far the most affordable option for us, and allowed our customers to simply reach out anytime they had a question.We did have a few questions for them a few times, and their customer support was a bit slow due to timezones, but they were always able to get to the bottom of the issue.

Pros

  • Chat Bots
  • CRM & List Management
  • All-In-One Company Management

Cons

  • Dashboard Organization & Settings
  • Innovation

Most Important Features

  • Ease of Use
  • Cost Effective
  • Feature Filled

Return on Investment

  • Return on investment due to customers contacting us within a year

Alternatives Considered

Intercom

Seamlessly integrated chat, email, forms, popups and social media

Incentivized
Deyan KanevView profile
Digital Marketing Specialist in Marketing at Satirik Foundation (1-10 employees employees)

Use Cases and Deployment Scope

We turned to Gist for a complete conversational marketing suite that would allow us to communicate more effectively with online users on our website, build new relationships and trust with them and overall expand our community. Community building is our main goal and Gist's online chat with chatbot, as well as e-mail marketing, forms and popups and even integration with social media ads, appeared as a great fit.

Pros

  • Seamless integration across chat, email, social media, website event tracking, and social media advertising (For the Premium plan)
  • Decent chat bot and dynamic prompts
  • Personalized emails based on user interactions and website events

Cons

  • Free plan limits are too low.
  • Chatbots should work not only for Gist's native online chat, but also for the other chat-based channels such as Facebook. (instead of having to use another software for that purpose)
  • Pricing structure - Support bot should not be an add-on but a core feature.

Most Important Features

  • Online chat with chatbots and dynamic prompts
  • Emails with personalization based on user activity on the website
  • Using Gist as a simple but effective CRM system

Return on Investment

  • Gist is a great tool to increase user interactions and new conversations started
  • Increase user engagement and brand loyalty
  • Increase lead conversions

Alternatives Considered

Dashly and HubSpot CRM

Great all-in-one tool

Peter ChalyView profile
Managing Director in Marketing at SMARTink Marketing Agency (1-10 employees employees)

Use Cases and Deployment Scope

We use Gist for chat, email marketing, automation, lead nurturing and more, and in fact, have been able to replace a bunch of other tools and now use Gist in place of them all. Instead of having to sync up those different tools, we enjoy having a unified approach where we can easily bring all the components together into one place.

Pros

  • Chat
  • Email marketing
  • Automation

Cons

  • It would be handy if deleted contacts were removed quicker from the system

Most Important Features

  • chat
  • email marketing
  • multi-step automations

Return on Investment

  • Helped us build closer relationships with prospects and clients

Top-notch customer support tool with live chat & bots

Incentivized
Stefan GlumplerView profile
COO (Chief Operations Officer) at ScubaClick (1-10 employees employees)

Use Cases and Deployment Scope

We use the Gist live chat as an easy and intuitive way for our customers and prospects to get in touch with us.

Pros

  • Live chat
  • Bots
  • Customer support

Cons

  • Customization
  • Integrations

Most Important Features

  • Live chat
  • Knowledge base
  • Bots

Return on Investment

  • No information available yet

Alternatives Considered

Intercom and Front

Other Software Used

Stripe, Integrately, WordPress

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