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Conga CLM

Score8.8 out of 10

56 Reviews and Ratings

What is Conga CLM?

Conga CLM (formerly Conga Contracts, or Novatus) is a contract management software solution built around features such as contract creation, automated notifications, and approval and workflows.

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Categories & Use Cases

Media

Screenshot of Conga CLM: Contract request wizard
Screenshot of Conga CLM: Agreement detail
Screenshot of Conga CLM: Parallel review
Screenshot of Conga CLM: Importing an offline document
Screenshot of Conga CLM: Agreement hierarchy

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Screenshot of Conga CLM: Contract request wizard

Conga CLM Key Features

Learn about the best (and worst!) features Conga CLM has to offer, as determined by TrustRadius' reviewers.
Based on 56 ratings of Conga CLM's features
View all Conga CLM features

Top Performing Features

  • Contract creation

    Includes a document generator and tools for creating new contracts.

    Category average: 8.8

  • Contract editing

    Contracts can go through multiple drafts and revisions; the software supports multiple versions and version comparison.

    Category average: 8.7

  • Contract database

    Contracts are stored and organized in a central repository.

    Category average: 8.4

Areas for Improvement

  • Guided logic

    Automated questions (based on company policies and the circumstances of the deal) help with the contract authoring process; this is an example of partial automation.

    Category average: 7

  • Collaborating on contracts

    Internal and external users can collaborate on contracts without changing the text of the contract; this may be done through comments, questions, and/or message board conversations.

    Category average: 7.9

  • MS Word plug-in

    Users can make changes to contract language using Microsoft Word.

    Category average: 6.7

Who Buys & Uses Conga CLM

Conga CLM Reviews

What users are saying about Conga CLM.
View all Conga CLM reviews

Pros

  • Efficient Approval Workflow Management
  • Automated Contract Generation with Templates
  • Streamlined Document Creation and Redlining

Cons

  • Rigid Workflow and Process Navigation
  • Non-intuitive User Interface and Experience
  • Limited and Unreliable Reporting Capabilities

Conga CLM Easy and smart Contract Management.

Incentivized
Petya Hrabar
Program Director in Information Technology at Tavlex (201-500 employees)

Use Cases and Deployment Scope

Before we started using Conga CLM, managing contracts was a slow and messy process. Everything had to be done manually writing , reviewing , getting approvals and it was hard to keep track of where each contract stood. Approvals were often delayed, and people from different teams like legal, sales and operation didn't always have clear visibility into the process. now, conga clm handles the entire contract process for us from creating and editing contracts to getting them approved, signed, and renewed. It helps keep everything organized, makes sure all versions are up to date and keeps a full record of every change. Since it connects directly with salesforce, we can pull customer and ideal information straight into contracts without retyping anything, which cuts down on mistakes and saves a lot of time.

Pros

  • Automated workflow
  • Seamless salesforce integration
  • Version control and compliance

Cons

  • User interface speed
  • Mobile Accessibility
  • Reporting and analytics

Return on Investment

  • Saves a lot of time
  • Easier compliance and tracking
  • Worth the setup effort

Alternatives Considered

DocuSign CLM, Ironclad and Adobe Acrobat Sign

Other Software Used

Salesforce CRM Analytics, Slack, DocuSign

Centralized way to manage all contracts in an efficient manner

Incentivized
Susang RameshView profile
Lead - Product Marketing in Marketing at OJCommerce (201-500 employees)

Use Cases and Deployment Scope

Conga CLM has been very useful for us, and we primarily use it to create, manage, and maintain contracts with our warehouse partners and our shipping partners. Earlier, there was no real clarity in terms of contracts, and we were facing major challenges in renewing the contracts, given the difficult tariff times. With the introduction of Conga CLM, all this process has been streamlined

Pros

  • Cross team collaboration is very smooth and easy with Conga CLM
  • Integration with PIM solutions and CRM platforms is very much efficient
  • Pre approved templates are very good and help us close deals and frame contracts in a much quicker way

Cons

  • There are very less customizations available within Conga CLM which could be improved
  • The Obligation management capability of Conga CLM needs more work
  • There are very less help articles available which makes it very much tricky for new users to start using the platform

Return on Investment

  • With efficient contract generation, we have managed to boost our overall revenue by 14% last Quarter.
  • Conga CLM has a contract repository which helps us search for specific contracts. This has saved a lot of time for us, enabling us to do more.
  • With the in-built AI capabilities, the number of errors have drastically reduced and our overall efficiency has improved by 20%

Other Software Used

Perplexity, Paperflite, Aurachain

Tracking and maintaining various levels of data throughout the contracting process

Incentivized
Cindy Barber
DevOps in Information Technology at Iron Mountain (501-1000 employees)

Use Cases and Deployment Scope

As all of our sales and contracting processes are through the Salesforce system with Conga CLM we are able to manage and keep customer data easily and track many components that are needed for various levels of the company.

Pros

  • Tracking and maintaining various levels of data throughout the contracting process
  • Our ability to do more redlining through the contracting process within the system.
  • Allowing for controls in generating documents

Cons

  • Some of the decisions that are made when creating an agreement can cause some questions or confusion, such as how configurations "save"
  • A better way to allow for revisions that transition forward (as we have written our own revision process.)

Return on Investment

  • The time saved for our Legal team to generate and go through redlining for customers allows us to process the create the multitude of contracts that come through the system daily quickly and correctly.
  • Sales is able to get accurate information relatively quickly and get contracts in customers hands faster due to the tools available. This provides our business a much more sustainable and quick ability to grow.

Other Software Used

Conga CPQ, Salesforce Data Cloud

Powerful contract management platform

Incentivized
Brennan Blair
Sales Executive in Sales at Nuqleous (51-200 employees)

Use Cases and Deployment Scope

Conga CLM provides reliable insights for most sales engagement contracts in the enterprise. It enables my team to sign and negotiate best prices for our commodities before initiating any transaction. It has streamlined workflows from my desk with 100% implementation accuracy. The platform has unlocked hidden opportunities by inviting other business partners on table to negotiate on win-win trade deals.

Pros

  • Enhancement of reliable negotiation terms.
  • Generation of quick and secure contracts.

Cons

  • The complex learning curve requires robust training.
  • The performance has been ever solid.

Return on Investment

  • We have achieved positive ROI from most successful deals.
  • The platform has effectively accelerated sales cycle.

Other Software Used

Splunk AppDynamics, Miro, IBM Blueworks Live

My Honest Reflections on Conga CLM and Its Impact

Incentivized
Max Evans
Logistics Coordinator in Product Management at Unify Logistic Solutions (201-500 employees)

Use Cases and Deployment Scope

We use Conga CLM as a central nervous system for our contracting processes. Before, contract management was a pain area, digging through emails, legacy systems, and shared drives just to find the right version or clause. Now, everything’s in one place, searchable, and standardized. Especially because we have a lot of paperwork that needs to be shared with clients like invoices, BOL, POD, and more, so Conga CLM is a great match for us.

Pros

  • Contract Management is the biggest selling point. With Conga CLM, it's easy to search, audit, and reference documents.
  • Syncs beautifully with Salesforce (and some others), so contracts and customer data stay connected. Saves time and reduces manual work.
  • Live dashboards let you track contract statuses without having to dig through emails or call someone.

Cons

  • Some screens can feel cluttered, especially for new folks.
  • Creating new custom workflows can be a challenging task, we had to invest heavily on it.

Return on Investment

  • Vendor onboarding process has been so much faster and better, resulting in more buisness and revenue. It's a bit costly but has also increased our overall ROI.
  • Conga’s version control and clause consistency helped us to reduce the post signing disputes. That’s saved us a few awkward calls and trouble.
  • Better resource optimization buisness decisions with the live dashboard, also leading to increased revenue and growth.

Alternatives Considered

PandaDoc

Other Software Used

Descartes Transportation Management Suite, Conga Composer, Seamless.AI

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