CloudTalk

We use CloudTalk for inbound calls for customer service and easier routing between the departments. On top of that, we are logging our sales calls with CloudTalk, which enables us to improve our sales results. Their easy-to-use interface shows various dashboards, so we can quickly see where we are struggling or doing great.

• Increased ROI
• Increased number of the calls
• Decreased time to answer customer inquiries

Aircall, NICE CXone, Genesys Cloud CX, Talkdesk and Five9

We started using CloudTalk for inbound calls with our customers to secure a better and more dynamic client relationship. We are able to track the performance of our support calls in intuitive dashboard and we are definitely closer to our customer around the world. The software is very intuitive itself so anytime we don't perform well regarding our support team calls, we are able to quickly take actions and make adjustments.

• Saves time as the tool is very user-friendly
• Increased access to regions that are sensitive to support calls

HubSpot CRM, HubSpot CMS Hub, HubSpot Marketing Hub

I use it for internal communication and joint calls with clients as I focus on marketing research. Connecting with Hubspot allows me to sync data to know when a client is ready to talk. The interviews are easily recorded, and I evaluate them later. It's great that I don't have to search for the data in different tools, but I can get it in a few clicks, which makes marketing research easier.

• Saves a bunch of time that can be devoted to other things. This has a higher return and makes more sense compared to the competition.
• Salespeople have all the information they need in the CRM, including research, allowing them to make better decisions, strategies and increase sales.

LiveAgent and LiveCall

Basecamp, Slack, HubSpot CRM

All of our work is based in the US, so CloudTalk helped us gain a US number as we are located in the UK. We have Salesforce as a CRM system and CloudTalk made it super easy to install their app and also to integrate it with our CRM system. It's great to have a system all in one place and one that is so simplistic.

• With helping us gain a US number, it's made us able to call candidates and clients which we've completed multiple deals
• Being able to integrate CloudTalk with Salesforce, saves us a lot of time typing in numbers individually in which we can make more calls

Linkedin Recruiter

We're using CloudTalk to monitor the source of our calls and to operate the right dispatches to the right salespeople. This enabled us to have a clearer vision of the ROI of our actions, especially when it comes to printed media. We also needed a tool that offered ease of setup and maintenance, compatible with our numerous Hubspot workflows.

• Positive: tracking of our printed efforts.
• Positive: ridiculous cost for our sector.

Aircall