#1 most frequent
United States of America
54.8%23 installations of 42
What is ClickSend?
ClickSend aims to help businesses communicate with their customers and staff in the moments that matter on the channels, they use every day.
Categories & Use Cases
Media
Screenshot of ClickSend SMS Dashboard
Who Buys & Uses ClickSend
#2 most frequent
Australia
21.4%9 installations of 42
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
9.5%4 installations of 42
ClickSend-When you lose your keys and find them, you stop looking for anything else....
Use Cases and Deployment Scope
Our business uses the ClickSend service to increase efficiencies when processing loan applications and responding to our clientele and business affiliates. As a bulk messaging service, and individual SMS service with the option to personalize each message, save templates, review history all at a click without the need to pick up a mobile device.
Pros
- Ease of installation
- Ease of user interface
- Customer Support
Cons
- Reply to PC Sent SMS shown on both mobile device and in ClickSend Dashboard
- Reply back to BusinessName sms option
- Add phone call functionality as it's barely available in the marketplace!
Most Important Features
- Security
- Punctuality & 100% Delivery
- Costs
Return on Investment
- The ROI is time. More time focused, less time distracted with a mobile device.
- Early days, however the customer survey and marketing campaigns will hopefully yield results.
- Customer adherence to appointments and/or rescheduling for missed appointments has drastically increased with the use of reminder and follow-up SMS options that normally wouldn't be used as often on a mobile device.
Other Software Used
Salesforce CMS, Google Workspace (formerly G Suite), OneNote
ClickSend delivers great mail and great value
Use Cases and Deployment Scope
I needed a clearinghouse of sorts to send personalized letters and postcards to leads and clients and I was looking for a way to automate the process through my CRM. Thankfully ClickSend came along and integrates beautifully with ActiveCampaign and provided a solution for me. I sent a couple of test pieces to myself and they arrived fast and in good condition with good quality print/ink. Overall, I am very happy with the process.
Pros
- MAil postcards
- Mail Letters
- SMS Campaigns
- customer service
Cons
- not much, I am very happy with their products that I use
Most Important Features
- consistency
- quality
- customer service
Return on Investment
- this is hard to measure, but it contributes to the overall user experience which can build loyalty and trust
Other Software Used
ClickUp, Google Drive, Amazon Drive, Slack, Asana, ActiveCampaign
Sufficient Communication Solutions for Individuals and Companies.
Pros
- Messaging is one of the perfect job that ClickSend does in our company.
- Bar code scanning is another procedure, that automates most of our activities.
- There is proper job planning and management, ensuring the productivity of every employee is well felt.
Cons
- ClickSend lacks email monitoring, which is critical.
- ClickSend has no call recording or file sharing, also a big miss.
- Lastly, ClickSend lacks contact database, which means, the information details of clients are not well captured.
Most Important Features
- ClickSend has wonderful reporting and analytical features, whose aim is to foster business growth and support decisions.
- Secondly, ClickSend faciliattes for live chats, where instant communications is done.
- Jobs and tasks are well shared and assigned to the respective players for a successful business executions.
Return on Investment
- Communications costs are reduced significantly by the application as the Live chat option is available.
- Job performances increases, as proper job division and management are done.
- Collaborations brings creativity, and new ways of handling business, making us competitive.
Alternatives Considered
PackageX Mailroom
Other Software Used
Google Analytics, Zoho Projects, Acoustic Campaign (formerly IBM Watson Campaign Automation)
Obnoxious customer service, not interested in small accounts
Use Cases and Deployment Scope
Wanted to use it for personal contacts to keep "top of mind."
Pros
- Well-designed website
- Plenty of communication options
- Affordable
Cons
- Terrible and obnoxious customer service
- Not friendly to small companies and individuals
Most Important Features
- Automatic parsing of uploaded letters for addresses
- Ability to do e-mail, SMS or physical mail
- Low cost
Return on Investment
- None. I gave up on it.
Alternatives Considered
Postalytics
ClickSend for sms marketing.
Pros
- Easy setup
- Great support
- Lots of functionality
Cons
- Cost
- Better learning and onboarding experience
- A better crm that works with it.
Most Important Features
- sms marketing
- integrating to other system
- email marketing
Return on Investment
- It increase speed to lead
- it increase response rate
- gives a positive increase in sales ROI
Alternatives Considered
HighLevel
Other Software Used
HighLevel, ClickFunnels