Chorus by ZoomInfo

Score8.4 out of 10

431 Reviews and Ratings

What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

Categories & Use Cases

Media

Screenshot of deal and account visibility.

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Screenshot of deal and account visibility.

Call Summarization
Provides a summary or overview of the conversation, highlighting key points and takeaways for quick reference.
Category average: 8.8
Call Recording Playback
Enables users to listen to recorded conversations for additional context and verification of the transcribed content.
Category average: 9.4
Speech-to-Text Transcription
Automatically transcribes audio recordings of conversations into text for easy review and analysis.
Category average: 8.9

Speaker Diarization
Separates and labels different speakers in the conversation, allowing users to track who said what during the discussion.
Category average: 8.5
Sentiment Analysis
Analyzes the tone and sentiment of the conversation to determine the overall mood and sentiment of the participants.
Category average: 7.1
Keyword Search & Retrieval
Allows users to search for specific keywords or phrases within the conversation transcripts for efficient information retrieval.
Category average: 8.8

Cameron Wickstrum

Strategic account executive in Sales at Qualtrics (5001-10,000 employees employees)

Use Cases and Deployment Scope

We use Chorus by ZoomInfo to record our client facing zoom calls. The use case is to allow Chorus by ZoomInfo to record the meeing and generate a meeting transcript and summary to allow for the sales rep to c=focus on the call, asking clarifying questions, go through the MEDDPICC sales methodology and focus strictly on the client. Before the reps would be taking notes on various word documents and would often be so focused on the note taking that they couldn't keep a good conversation going.

Pros

Non intrusive symbol on the zoomcall
Meeting summary
Meeting Transcripts that can be copy and pasted into SF notes or ChatGPT.

Cons

Needing to constantly login to Chorus by ZoomInfo to ensure it has access to calendars and calls.
An api connection to Salesforce
Audio functionality or set up for new users is difficult at times.

Return on Investment

Call coaching improvements
time back on meeting note taking
sharing calls with internal teams to bring them up to speed rather than going simply off notes.

Alternatives Considered

AuditBrain Internal

Other Software Used

Salesforce CRM Analytics

Verified User

Account Manager in Sales (5001-10,000 employees employees)

Use Cases and Deployment Scope

I use Chorus by ZoomInfo to record and review sales calls so I can focus on the conversation instead of scribbling notes. It helps me catch key details, follow up quicker, and gives my manager solid coaching insights. Our team mainly uses it for sales, but it’s flexible. I’d rate it an 8 since it saves time and keeps us sharp.

Pros

Records
Summarizes
Coaching

Cons

Better data - not as good as Gong
Better searching options in platform
Better sorting through recording to more quickly find what you need.

Return on Investment

Helped me learn where I was making mistakes
Improved close rate by 3%
Decreased % I was speaking compared to customer.

Alternatives Considered

Gong

Verified User

Contributor in Sales (201-500 employees employees)

Use Cases and Deployment Scope

We leverage Chorus by ZoomInfo to analyze our sales conversations and improve deal outcomes. It addresses the challenge of inconsistent messaging and helps identify what resonates with prospects in our document management and workflow automation space. We use it to coach our team on effective discovery techniques, capture key insights from client calls, and ensure we're positioning Vasion's solutions appropriately. The conversation intelligence helps us refine our sales process and increase win rates across enterprise accounts.

Pros

Recording and Transcription.
Data analytics.
Deal risk assessment.

Cons

Mobile use.
Including emails/contact information from all participants.
Could be better with predictive analytics with reasoning.

Return on Investment

Decreased onboarding for new hires due to quality recordings to learn from.
Deal velocity has increased.
Qualifying prospects prior to using valuable time to show product feature sets.

Alternatives Considered

Salesloft, Gong and Microsoft Teams

Other Software Used

Notion, Domo, WorkRamp

Verified User

Analyst in Marketing (10,001+ employees employees)

Use Cases and Deployment Scope

In my organization , I leverage Chorus by ZoomInfo as a conversation intelligence platform to analyze marketing and sales interaction across calls, emails and video meeting.
It integrates with our CRM Astro and Salesforce , providing actionable insights to customer engagements.

Pros

Automatic Call recording
Topic Tracking
Conversation insights and Analytics

Cons

Limited customization in Reporting Dashboard
Transcription Accuracy
Role Based Permission

Return on Investment

Improved Sales Productivity
Enhanced Coaching
Higher Conversion Rates
Better Marketing Alignment

Other Software Used

ZoomInfo Marketing, Zscaler Data Security

Verified User

Employee in Sales (11-50 employees employees)

Use Cases and Deployment Scope

I use Chorus by ZoomInfo to save time from taking my own notes during meetings and to be able to focus more on the conversations. The solution has saved me so much time and allows me to focus more on revenue, generating activities, rather than typing up a call notes and sending follow up emails

Pros

notetaking
Identifying opportunities and risks

Cons

Automated uploading into Salesforce to make the tasks quicker
More precision when it comes to rewriting notes

Return on Investment

Saves me 5 hours per week writing up notes
Saves me between 5-10 hours a week writing emails

Alternatives Considered

Gong

Salesloft

Outreach

Gong

Chorus by ZoomInfo

What is Chorus by ZoomInfo?

Categories & Use Cases

Media

Key Features

Top Performing Features

Call Summarization

Call Recording Playback

Speech-to-Text Transcription

Areas for Improvement

Speaker Diarization

Sentiment Analysis

Keyword Search & Retrieval

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

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