#1 most frequent
United States of America
73.2%383 installations of 523
What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
Categories & Use Cases
Media
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Screenshot of deal and account visibility.
Top Performing Features
Call Summarization
Provides a summary or overview of the conversation, highlighting key points and takeaways for quick reference.
Category average: 8.9
Call Recording Playback
Enables users to listen to recorded conversations for additional context and verification of the transcribed content.
Category average: 9.4
Speech-to-Text Transcription
Automatically transcribes audio recordings of conversations into text for easy review and analysis.
Category average: 9
Areas for Improvement
Call Tagging
Enables users to tag conversations with labels or categories for organization and easy retrieval based on specific criteria.
Category average: 8.9
Sentiment Analysis
Analyzes the tone and sentiment of the conversation to determine the overall mood and sentiment of the participants.
Category average: 7.1
Keyword Search & Retrieval
Allows users to search for specific keywords or phrases within the conversation transcripts for efficient information retrieval.
Category average: 8.8
Who Buys & Uses Chorus by ZoomInfo
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
4.8%25 installations of 523
#3 most frequent
Canada
4.2%22 installations of 523
Chorus by ZoomInfo Review
Use Cases and Deployment Scope
We use Chorus by ZoomInfo to record our client facing zoom calls. The use case is to allow Chorus by ZoomInfo to record the meeing and generate a meeting transcript and summary to allow for the sales rep to c=focus on the call, asking clarifying questions, go through the MEDDPICC sales methodology and focus strictly on the client. Before the reps would be taking notes on various word documents and would often be so focused on the note taking that they couldn't keep a good conversation going.
Pros
- Non intrusive symbol on the zoomcall
- Meeting summary
- Meeting Transcripts that can be copy and pasted into SF notes or ChatGPT.
Cons
- Needing to constantly login to Chorus by ZoomInfo to ensure it has access to calendars and calls.
- An api connection to Salesforce
- Audio functionality or set up for new users is difficult at times.
Return on Investment
- Call coaching improvements
- time back on meeting note taking
- sharing calls with internal teams to bring them up to speed rather than going simply off notes.
Alternatives Considered
AuditBrain Internal
Other Software Used
Salesforce CRM Analytics
Great value for the price
Use Cases and Deployment Scope
I use Chorus by ZoomInfo to record and review sales calls so I can focus on the conversation instead of scribbling notes. It helps me catch key details, follow up quicker, and gives my manager solid coaching insights. Our team mainly uses it for sales, but it’s flexible. I’d rate it an 8 since it saves time and keeps us sharp.
Pros
- Records
- Summarizes
- Coaching
Cons
- Better data - not as good as Gong
- Better searching options in platform
- Better sorting through recording to more quickly find what you need.
Return on Investment
- Helped me learn where I was making mistakes
- Improved close rate by 3%
- Decreased % I was speaking compared to customer.
Alternatives Considered
Gong
Chorus by ZoomInfo for the WIN.
Use Cases and Deployment Scope
We leverage Chorus by ZoomInfo to analyze our sales conversations and improve deal outcomes. It addresses the challenge of inconsistent messaging and helps identify what resonates with prospects in our document management and workflow automation space. We use it to coach our team on effective discovery techniques, capture key insights from client calls, and ensure we're positioning Vasion's solutions appropriately. The conversation intelligence helps us refine our sales process and increase win rates across enterprise accounts.
Pros
- Recording and Transcription.
- Data analytics.
- Deal risk assessment.
Cons
- Mobile use.
- Including emails/contact information from all participants.
- Could be better with predictive analytics with reasoning.
Return on Investment
- Decreased onboarding for new hires due to quality recordings to learn from.
- Deal velocity has increased.
- Qualifying prospects prior to using valuable time to show product feature sets.
Alternatives Considered
Salesloft, Gong and Microsoft Teams
Other Software Used
Notion, Domo, WorkRamp
Chorus by ZoomInfo - Voice of customers
Use Cases and Deployment Scope
In my organization , I leverage Chorus by ZoomInfo as a conversation intelligence platform to analyze marketing and sales interaction across calls, emails and video meeting.
It integrates with our CRM Astro and Salesforce , providing actionable insights to customer engagements.
It integrates with our CRM Astro and Salesforce , providing actionable insights to customer engagements.
Pros
- Automatic Call recording
- Topic Tracking
- Conversation insights and Analytics
Cons
- Limited customization in Reporting Dashboard
- Transcription Accuracy
- Role Based Permission
Return on Investment
- Improved Sales Productivity
- Enhanced Coaching
- Higher Conversion Rates
- Better Marketing Alignment
Other Software Used
ZoomInfo Marketing, Zscaler Data Security
Chorus by ZoomInfo for conversational intelligence and time savings
Use Cases and Deployment Scope
I use Chorus by ZoomInfo to save time from taking my own notes during meetings and to be able to focus more on the conversations. The solution has saved me so much time and allows me to focus more on revenue, generating activities, rather than typing up a call notes and sending follow up emails
Pros
- notetaking
- Identifying opportunities and risks
Cons
- Automated uploading into Salesforce to make the tasks quicker
- More precision when it comes to rewriting notes
Return on Investment
- Saves me 5 hours per week writing up notes
- Saves me between 5-10 hours a week writing emails
Alternatives Considered
Gong
