Natterbox

Natterbox is a voice solution that seamlessly integrates with Salesforce, allowing businesses to personalize customer interactions and enhance employee productivity on every call. It is designed to streamline processes and boost efficiency for contact center agents, sales teams, operations, and remote workers. Natterbox caters to businesses of all sizes, from small startups to large enterprises.

Key Features

Global Platform: Natterbox provides a platform that enables businesses to easily scale and manage their phone system within Salesforce, without the need for hardware or software installation.

Intelligent IVR: Natterbox leverages Salesforce data to create intelligent IVRs (Interactive Voice Response) that make dynamic routing decisions, personalizing the customer experience and ensuring efficient call handling.

Call Disposition Codes: Users can create and report on customized disposition codes, providing a clear record of the outcome of every call for better performance management.

Real-Time Call Coaching: Natterbox enables live coaching of customer interactions from anywhere in the world, ensuring exemplary service and continuous improvement of agent performance.

Click-to-Dial: Users can make calls directly from Salesforce by clicking on a lead or contact record's telephone number, improving outbound calling efficiency.

Voicemail: Natterbox allows users to listen to voicemails within Salesforce or receive them via email as soon as they are left, ensuring prompt follow-up.

Call Queues: Natterbox offers call queue management features, including callback requests, customizable hold music, and efficient call distribution management.

Automatic Call Distributor: Natterbox's automatic call distributor connects incoming calls to the best available agent based on customizable criteria, ensuring customers are connected to the right agent.

Local Presence Dialing: Agents can display a local number when making outbound calls, increasing call pickup rates and improving customer engagement.