TrustRadius: an HG Insights company

Checkout.com

Score8.5 out of 10

88 Reviews and Ratings

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What is Checkout.com?

Checkout.com headquartered in London enables businesses with technology designed to make payments seamless. Checkout.com boasts the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, fraud filters and reporting through one API. Checkout.com can accept all major international credit and debit cards, as well as popular alternative and local payment methods. The company launched in 2012 and now has a team of over 1100 people across 18 offices worldwide.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Checkout.com has to offer, as determined by TrustRadius' reviewers.
Based on 88 ratings of Checkout.com's features
View all features

Top Performing Features

  • API or SDK

    Tools to interact with payment gateway code

    Category average: 7.8

  • Global Support

    Supports many currencies and languages

    Category average: 7.4

  • Recurring Payment Support

    Ability to support subscriptions and recurring payments

    Category average: 7.4

Areas for Improvement

  • Billing and Invoicing Support

    Billing a client for work done

    Category average: 7.3

  • Payment Form Acceptance

    Ability to accept many different forms of payment

    Category average: 7.2

  • Fraud Detection

    Ability to detect fraudulent transactions while allowing legitimate transactions

    Category average: 7.1

Most Frequent Users

Top 3 industries using Checkout.com
Based on HG Insights installation data
View all Reviews
#1 most frequent

Professional, Scientific, and Technical Services

5.1%

16,002 installations of 311,186

#2 most frequent

Manufacturing

4.6%

14,177 installations of 311,186

#3 most frequent

Retail Trade

3.7%

11,396 installations of 311,186

Reviews

What users are saying about Checkout.com.
View all reviews

Overall good value for price, good supporting documents

Incentivized
Verified User
Account Manager in Finance and Accounting (51-200 employees employees)

Use Cases and Deployment Scope

We use Checkout.com payment gateway for collecting payments from customers who make hotel reservations on our website. We only use it for card payments. Recently also started using it for digital wallet payments (Apple Pay), soon will enable Google Pay too. However, would like to also offer APMs and instalment payments to our customers.

Pros

  • 3Ds document is clear and mentions about liability shift
  • Payouts are daily
  • reports are easily accessible with reports API

Cons

  • more APMs without the requirement for the merchant to have a company in the local market
  • instalment payment options with free instalment to customers in various regions
  • showing balance figures in dashboard

Return on Investment

  • Enabled Apple Pay only through Checkout.com because the 3DS document was well-written and clear about liability shift conditions

Alternatives Considered

Worldline Global Collect, Nuvei and Stripe Payments

Other Software Used

Worldline Global Collect, Nuvei, Stripe Payments

Paysend Acquiring.

Incentivized
James Cresswell
Head of Partnerships at PAYSEND PLC (51-200 employees employees)

Use Cases and Deployment Scope

Paysend uses Checkout to acquire Various payment methods, such as Visa, Mastercard, and Giropay. This acquisition acts as funding for remittances, which are processed via Payment. Paysend uses Checkout.com in markets without direct scheme access, such as the US. Additionally, we plan to use Payouts from our US entity to Visa and Mastercard.

Pros

  • Customer Success.
  • Value Added Service.
  • Industry Expertise.

Cons

  • More Markets Globally.

Return on Investment

  • We utilize Checkout to deal with transactions with certain issuers due to the superior acceptance rates.
  • Checkout supported the growth of our EU business to become a 1.4bn per year volume.
  • We have seen a 4% uplift in acceptance in the US since adopting IA.

Alternatives Considered

Worldpay from FIS and Nuvei

Other Software Used

Onfido, Plaid

Checkout review.

Incentivized
Ankur TyagiView profile
Full Stack Engineer in Engineering at ThePower Business School (51-200 employees employees)

Use Cases and Deployment Scope

We use it for our payment needs. It helps us receive payments via cards and payment links. The integration helps us receive and manage payments without any hassle.

Pros

  • Manage payments.
  • Reports.
  • The API services are very good.
  • The documentation is really helpful.

Cons

  • The support team sometimes does not reply.
  • The new checkout platform is missing some features that the old platform used to have, like a section to see a list of all the associated cards of any customer.

Return on Investment

  • the acceptance rate has improved.
  • Payout reports are helpful.
  • the support team is helpful.

Other Software Used

Braintree, a PayPal service, dLocal

Check this Out.

Incentivized
Amos Odhav
Financial Crime Investigator in Legal at Luno (1001-5000 employees employees)

Use Cases and Deployment Scope

Checkout is our primary payment provider for debit and credit card deposits in the EU, UK, and Australia. This gives us an alternative to SEPA deposits and one that allows us to build more attractive products on top of them (for instance, subscription services, which don't work functionally with SEPA deposits but are really easy with cards).

Pros

  • Payment Recon.
  • Refunds
  • Chargeback Handling.
  • Fraud Detection.
  • Customer Service.

Cons

  • Need to add pre-arbitrations and arbitrations to the portal directly.
  • Support for deferred debit cards.

Return on Investment

  • Checkout has allowed us to enter markets worldwide without having to find a new provider—the same seamless experience across Europe, the UK, and Australia.
  • The efficient chargeback setup on the portal allows us to monitor and respond to chargebacks promptly and efficiently, and help is always available for cases that are a little less black or white.

Alternatives Considered

Stripe Payments and Worldpay from FIS

Other Software Used

Slack, Sift Digital Trust & Safety Suite, Geocomply Core

Exemplary quality acquiring

Ivan Ilin
COO at Munzen (11-50 employees employees)

Use Cases and Deployment Scope

We use Checkout.com as one of our primary acquirers to accept payments from users' credit cards (Visa, Mastercard).
For us, as a crypto on-ramp and off-ramp platform, the acceptance rates, settlement period and the fees are the most crucial business parameters.

Pros

  • covers a wide list of countries with high conversion
  • makes settlements T+1
  • offers competitive pricing

Cons

  • KAM response time

Return on Investment

  • margin
  • revenue

Other Software Used

Fireblocks, Kraken, Elliptic

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