Checkout.com Reviews & Insights

Score8.5 out of 10

88 Reviews and Ratings

Community insights

TrustRadius Insights for Checkout.com are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Reliability and Engagement: Users have consistently praised the platform for its reliability in account management, highlighting the regular bi-weekly calls and follow-ups via email or Slack. They value Checkout.com's deep understanding of their needs and the high level of engagement displayed by the team.

Technical Account Manager Support: The involvement of technical account managers is highly valued by users, who appreciate their proactive support, detailed technical roadmaps sharing, and personalized assistance that enriches their experience with Checkout.com.

Quality API Services: Users find the API services provided by Checkout.com to be exceptionally well-crafted and indispensable for their payment processing operations. The robustness and effectiveness of these services contribute significantly to the positive user experience.

Checkout.com Reviews

18 Reviews

Enterprises (1,001+ employees)

Expert Payment Technology, Support & Partnership

Rating: 10 out of 10

Incentivized

April 18, 2024

Use Cases and Deployment Scope

We use Checkout.com as our payment gateway and processor to securely facilitate the transfer of customer funds to our business bank accounts throughout the globe. They offer a wide range of payment methods with advanced fraud detection screening, network tokenization capabilities and transparent fee and reporting to enable us to run our business effectively.

Pros

Production Support
Modern Tech Stack
Payment Experts
Problem Solving
Platform Enhancements

Cons

Wider range of local payment methods available
More domestic settlement locations supported
Dashboard improvements to allow for more detailed data analysis

Likelihood to Recommend

Checkout.com is an excellent payment provider and partner to our business. They provide timely, effective production support and help us solve for our business' specific payment challenges. They are friendly and easy to partner with and offer expert advice on how to best setup our ecosystem to run efficient operations. They are always looking to improve their platform and take customer feedback seriously to provide a great service.

Verified User

Team Lead in Information Technology (Health, Wellness and Fitness company, 10,001+ employees)

Vetted Review

3 years of experience

Partnership with Checkout.com

Rating: 9 out of 10

Incentivized

April 16, 2024

Use Cases and Deployment Scope

I'm using Checkout.com as a PSP who provides us with payment methods for processing (card processing mainly). Checkout.com is one of our biggest partners.

Pros

AR is competitive
Communication is smooth and well organised
Technical side of the product is done on a high level

Cons

Risk appetite when it comes to really good deals
Look more into long-term strategy
Improve AR where it is possible

Likelihood to Recommend

If someone will ask for a good and reliable payment provider for their business needs (it can be any type of online business) - I would definitely recommend Checkout.com.
I wouldn't recommend Checkout.com to someone who works in a "grey area".

Verified User

Team Lead in Research & Development (Gambling & Casinos company, 1001-5000 employees)

Vetted Review

2 years of experience

Checkout.com review

Rating: 10 out of 10

Incentivized

April 15, 2024

Use Cases and Deployment Scope

We are using it for building our payment gateway service where customers (in high volume) can pay with ease using their debit/credit card or e-wallets without the need for us to be PCI-DSS compliant. We also use the feature to pull payments reports daily for the purposes of internal reconcilliation. Probably more.

Pros

Documentation and ease of use/integration
Strong support
Amazing dashboards and controls through the UI

Cons

I think it's enough feature rich and have never had any similar issues using Checkout.com

Likelihood to Recommend

It's a well rounded payment solutions that helped us build our payment gateway with ease.

Verified User

Employee in Engineering (Retail company, 1001-5000 employees)

Vetted Review

2 years of experience

Checkout.com is a reliable and knowledgeable partner that helps us maximise and payments performance.

Rating: 9 out of 10

Incentivized

April 9, 2024

Use Cases and Deployment Scope

Checkout.com is one of our primary gateways. Seamlessly integrated into our payment stack, it delivers reliable payment services across our brands for eCommerce traffic and other business initiatives.

Pros

They provide excellent advice from knowledgeable subject matter experts on all things payments.
They adapt quickly to our business-changing needs, helping us stay agile as our business grows.
They provide trustworthy and reliable services that enable us to take payments with as little friction as possible.
They are as passionate about performance as we are, working closely with us to ensure we maximize the chances of success for every transaction.

Cons

It would be great to see more data points available in the data analytics area of the dashboard.
While coverage is good, more APMs, particularly across Europe, would be great to allow us to maximise the opportunities there.
An advanced query tool built into the platform that allowed access to manipulate the raw data via SQL and extract it for further analysis and aggregation with other data sets.

Likelihood to Recommend

Verified User

Analyst (Retail company, 10,001+ employees)

Vetted Review

2 years of experience

Why use Checkout.com

Rating: 9 out of 10

Incentivized

April 9, 2024

Use Cases and Deployment Scope

We use Checkout.com to process payments globally, and we've been impressed by their customer focus. They always suggest new features to improve our payment acceptance and are very keen on receiving feedback.

Pros

Process payments.
Global coverage.
Improvement focus.

Cons

Payment method coverage.
Merchant portal UX.

Likelihood to Recommend

It has been great working with Checkout.com. They are very focused on attending to our needs as an e-commerce platform and always listen very closely to our feedback. One point I would recommend as improvement is working on having more payment methods available.

Verified User

Employee in Product Management (Consumer Goods company, 1001-5000 employees)

Vetted Review

2 years of experience

Check this Out.

Rating: 10 out of 10

Incentivized

April 8, 2024

Use Cases and Deployment Scope

Checkout is our primary payment provider for debit and credit card deposits in the EU, UK, and Australia. This gives us an alternative to SEPA deposits and one that allows us to build more attractive products on top of them (for instance, subscription services, which don't work functionally with SEPA deposits but are really easy with cards).

Pros

Payment Recon.
Refunds
Chargeback Handling.
Fraud Detection.
Customer Service.

Cons

Need to add pre-arbitrations and arbitrations to the portal directly.
Support for deferred debit cards.

Likelihood to Recommend

Checkout has been fantastic as a Card Payment Provider, and I would not hesitate to recommend it to friends and professional peers when a PSP is needed.

Amos Odhav

Financial Crime Investigator in Legal at Luno (Financial Services, 1001-5000 employees)

Vetted Review

5 years of experience

With Checkout.com, all facets of Payments will be covered

Rating: 10 out of 10

Incentivized

March 31, 2024

Use Cases and Deployment Scope

We use Checkout.com as a gateway provider for 3DS, multi-currency, intelligence acceptance, tokenization and more. Also, they are used as an acquiring bank for the US and Europe.

Pros

Merchant Support
High approval rates
Technically savvy

Cons

Easier use of alternative payment methods

Likelihood to Recommend

- Easy integration - Very knowledgable in the payments space - Quick to respond - High approval rates - Great fraud features

Verified User

Consultant in Finance and Accounting (Computer Software company, 1001-5000 employees)

Vetted Review

10 years of experience

Checkout.com: a great discovery.

Rating: 10 out of 10

Incentivized

March 28, 2024

Use Cases and Deployment Scope

We use Checkout.com for cross-border cards and, starting next week, handle Nordic countries and part of the UK market. With Checkout.com, we can split volumes among providers to have redundancy and optimize performance so that Checkout.com may be the best option. In addition, we use checkout.com to handle exemptions (TRA) in a currency different than EUR and take advantage of their threshold in the UK, which is higher than all our providers.

Pros

Account Manager definitely present to quickly handle our needs.
Checkout.com is the only provider proactively proposing solutions to optimize our routing strategy to increase conversion rates and reduce costs for more than ten years.
They have extreme expertise in the area of payments that is not so obvious.

Cons

Regarding IA, the report did not contain much data at the beginning, but they worked on it. This is excellent!
I would like no limits in volumes due to some questionable stakes.
Not much to add.

Likelihood to Recommend

Checkout.com is the best provider we have had in the last ten years. It is very well suited to developing solutions for conversion rate optimization, cost reduction, and services like smart acceptance. I don't see any issue with them; there is no scenario they are not able to handle. I don't see any scenario in which they are not suitable.

Verified User

Employee in Finance and Accounting (Leisure, Travel & Tourism company, 1001-5000 employees)

Vetted Review

1 year of experience

Crypto friendly PSP acquirer.

Rating: 10 out of 10

Incentivized

June 3, 2023

Use Cases and Deployment Scope

For processing payments globally. They process transactions for our users who wants to buy crypto using their credit or debit card.

Pros

Better approval rates.
Risk management.
Payment optimization.

Cons

Enabling more payment methods like apps.

Likelihood to Recommend

They know the crypto space and understand what are the challenges of working in the industry; working with them will make you run faster and scale.

Nitin Shrivastava

Principal Strategic partner in Information Technology at Okcoin.com (Financial Services, 1001-5000 employees)

Vetted Review

3 years of experience

A new level in the payment process and protection against fraud.

Rating: 8 out of 10

Incentivized

May 31, 2023

Use Cases and Deployment Scope

I use Checkout.com to analyze the risk rules I create, to then create risk strategies. I really like to use the shadow testing option thanks to new features like Backtesting and Forward plan). I also challenge disputes on a daily basis. I analyze the impact of created rules on authorization and conversion rates.

Pros

The ability to create rules using syntax - this allows you to adapt the rules to almost any fraudulent schemes and attacks.
Risk strategy testing is brilliant! A great feature for understanding the effect of a risk strategy on traffic.
Communication and involvement in any questions - are excellent!

Cons

It would be great to add a dashboard for tracking the scheme monitoring program.
Dispute Dashboard - to see how many cases were won/lost. how many cases were won in a month and losses from chargebacks.
Add the ability to test ML solutions from Checkout.com and custom rules (for example, 10% of the traffic to give ML to compare what is better).

Likelihood to Recommend

Checkout.com is great for those who want to increase productivity and authorization levels, regardless of payment volumes. Checkout.com will be a great solution for those who are thinking about fraud and chargebacks.

Verified User

Manager (Computer Games company, 1001-5000 employees)

Vetted Review

3 years of experience

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