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Okta

Score9 out of 10

538 Reviews and Ratings

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What is Okta?

Okta is an enterprise grade identity management service, built in the cloud. IT can manage access across any application, person or device. Whether the people are employees, partners or customers or whether the applications are in the cloud, on premises or on a mobile device, Okta helps IT become more secure and maintain compliance. The Okta service provides directory services, single sign-on, authentication, provisioning, workflow, and built in reporting. ment systems.

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Categories & Use Cases

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Okta Key Features

Learn about the best (and worst!) features Okta has to offer, as determined by TrustRadius' reviewers.
Based on 538 ratings of Okta's features
View all Okta features

Top Performing Features

  • ID-Management Access Control

    Authorization or restriction of access to information depending on role

    Category average: 8.8

  • ID Management Single-Sign On (SSO)

    The ability to login to the system once, gaining access to all systems without the need for logging in again

    Category average: 9

  • Account Provisioning and De-provisioning

    Capabilities for creating user accounts based on roles, group memberships and business processes

    Category average: 8.5

Areas for Improvement

  • ID Risk Management

    Identification, evaluation, and prioritization of risks with procedures to minimize, impacts of unplanned consequences

    Category average: 8.3

  • Multi-Factor Authentication

    Using multiple, independent components to gain access

    Category average: 8.5

  • Password Management

    Self-help capabilities the help users recover forgotten passwords, etc.

    Category average: 8.6

Who Buys & Uses Okta

Okta Reviews

What users are saying about Okta.
View all Okta reviews

Pros

  • Centralized Single Sign-On (SSO) for diverse applications
  • Robust Multi-Factor Authentication (MFA) and security features
  • High platform reliability with minimal reported downtime

Cons

  • Limited or challenging integrations with some third-party tools
  • User interface can be complex or overwhelming for some administrators
  • Authentication process issues, including frequent push notifications and rigid password rules

Robust tool to successfully complete authentication across multiple apps and support smooth SSO flow

Incentivized
Hemant Salunkhe
Sr. Associate Human Resource in Human Resources at Schreiber Dynamix Dairies Limited (201-500 employees employees)

Use Cases and Deployment Scope

I use Okta to manage to manage multiple logins to my company apps and it has helped us centralize user authentication and improve security within the company through SSO and MFA. It’s integrations establish secure connections between Okta and other applications, ensuring user data is protected during authentication and authorization.

Pros

  • Single Sign On
  • Zero trust network
  • Identity and role management

Cons

  • Signs out very frequently
  • There are a lot of options
  • The UI needs a little redesign

Return on Investment

  • Automation of user provisioning and deprovisioning reduced IT costs
  • The MFA lowered breach risk for all employees.
  • Automated account setup speeds up employee onboarding

Alternatives Considered

IBM Verify

Other Software Used

Cisco AnyConnect, IBM Video Streaming, SAP SuccessFactors HCM

Okta - the one-stop shop

Incentivized
Verified User
Employee in Product Management (1001-5000 employees employees)

Use Cases and Deployment Scope

Okta is used by our corporation to house all of our important internal sites. This allows employees to easily access information they would need in one location without having to bookmark a plethora of different tabs. It is also a one-stop shop for sign in, which is useful as most people are not very reliable with remembering their login credentials.

Pros

  • Single-Sign in
  • App UX
  • Layout functionality and cards

Cons

  • Ability to clear out recents
  • customize home page to have apps ordered different
  • Notifications are not very noticeable

Return on Investment

  • Reduced training
  • Increased productivity
  • Improved security

Other Software Used

Highspot, Health Advocate Well-Being Program, monday.com

Okta- Singing in one day at a time

Incentivized
Verified User
Engineer in Sales (10,001+ employees employees)

Use Cases and Deployment Scope

For single Sign on, it hels me access Hundreds of apps from a single source, its great since i dont have to login to each and every single app every time i login, just 1 login and i can access all the applications which is great. In my earlier organisations i had to remember multiple passwords but now its very simple.

Pros

  • Multi App logins
  • Single sessions for entire day
  • Awesome security
  • Good interface easy to use

Cons

  • You can increase the time it stays logged in or provide user that option to set the time
  • Built in password manager would be amazing, the current capabilities are bad
  • Dark mode is missing need it asap

Return on Investment

  • Increased user productivity
  • Faster logins
  • Simplified login process

Other Software Used

Slack, Navan, Pluxee Employee Experience Platform

Simple tool, integration with multiple apps using SSO

Incentivized
Verified User
Consultant in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

I use Okta in my organization to view my incentive statements , plan summary with detailed view on commission rates that include billable hours , service billings ,service revenue ,Global service rate table, Services CB over achievement and service revenue over achievement. Okta via Xactly docs intiates the workflow for awaiting approval task for which you also receives reminders to approve official documents of organization.

Pros

  • Login process is single sign on which means if I login to Okta I access other official stuff like UKG, outlook , slack etc.
  • Multifactor authentication that prevents from phishing for example employee is working from remote location and location is being changed system sends notification for 2 step verfication which is great feature .
  • Automated HR to Employee workflows for approval .

Cons

  • Reporting is average -risk of missing important stuff during audits.
  • Sometimes I felt workflow is a bit slow
  • MFA sometimes doesnt work as expected and you get to verify repititively

Return on Investment

  • With SSO we just need to login onces , instead of logging in multiple apps which is time consuming.
  • IT onboarding process has reduced the time to atleast 30% with smooth system integration
  • MFA will take care of any data breach happening which is a smaller step to see but plays a bigger role in RoI.

Alternatives Considered

UKG Pro

Other Software Used

UKG Pro, Microsoft 365, Salesforce CRM Analytics

The Okta Identity Cloud Workforce Identity

Incentivized
Verified User
Engineer in Information Technology (201-500 employees employees)

Use Cases and Deployment Scope

I have been an The Okta Identity Cloud Administrator since 2019. It helps our company to protect our end users by securing their access as well as the automation on provisioning less complex less work. It is also a user friendly platform that anyone can easily understand on how to manage users. The Okta Identity Cloud IAM is very recommended. Every company must have this solution. It is way more easier to handle identities with Okta.

Pros

  • Security
  • Access Management
  • LCM
  • MFA
  • SSO
  • AMFA
  • ISPM

Cons

  • The Okta Identity Cloud Support is sometimes delayed on replying issues. And escalation process takes time because they need to align every support.

Return on Investment

  • Automated IT Tasks
  • Security
  • Management

Alternatives Considered

CyberArk Workforce Identity

Other Software Used

CyberArk Workforce Identity

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