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ADP Workforce Now

Score7.9 out of 10

2,153 Reviews and Ratings

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What is ADP Workforce Now?

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

Media

ADP Workforce Now: a simple and complete human capital management solution
Benchmarking by ADP DataCloud: an application with an extensive data set ... available to ADP Workforce Now clients
ADP Workforce Now clients can equip their employees with the ADP Mobile self-service app

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Top Performing Features

  • Pay calculation

    Pay calculation provides for computation of employee pay with state and federal deductions.

    Category average: 8.3

  • Job profiles and administration

    Job profiles and descriptions can be created and edited.

    Category average: 7.9

  • Direct deposit files

    Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.

    Category average: 8.6

Areas for Improvement

  • Review status tracking

    Supervisors can monitor and track review status completion with dashboard showing milestones and status.

    Category average: 7.4

  • Ability to combine HR data with external data

    Ability to bring data from external systems like CRM and combine with HR data.

    Category average: 6.5

  • Duplicate Candidate Prevention

    Duplicate candidate prevention prevents candidates already in the system from being added

    Category average: 7.4

The most reliable HRIS

Use Cases and Deployment Scope

I have used ADP Workforce Now at two companies. The first, we implemented ADP Workforce Now as we acquired international companies. The software helped the HR side of the transition go smoothly (and helped the HR team from going mad). The implementation team and support were knowledgeable, helpful, patient.

Now, I use ADP Workforce Now in a small company, where I am the whole department. Trusting that payroll is correct - that laws are watched and action is taken to update processes, deductions, what-have-you as those changes occur is such a relief. I use the recruitment feature which allows me to enter all the details ONCE and boom - we are posted everywhere. I love The Bridge to answer quick questions and discuss issues with fellow HR people.

I have used several systems over the years and recommend ADP Workforce Now above all others!

Pros

  • Easy reporting - especially building custom reports
  • The chat feature for quick questions and guided answers
  • Accurate Payroll

Cons

  • I wish I could edit our shift premiums
  • The vacation accrual does not always happen automatically
  • Some details of "how" things work are hidden and you have to call to dig in. I like to solve much myself.

Return on Investment

  • Saving time and money by posting to multiple job sites at once.
  • Saved a few thousand dollars a year by going paperless for checks.

Alternatives Considered

Paycor, Paycom, BambooHR® and Kronos Workforce Dimensions / UKG Dimensions (discontinued)

Other Software Used

Microsoft 365

ADP Workforce Now

Use Cases and Deployment Scope

In our organization, ADP Workforce Now serves as the central HRIS platform, supporting multiple areas of human resources and payroll. We use it for core HR functions including employee data management, payroll processing and time/attendance tracking. One of my favorite features of the platform is the Field Grabber functionality. It allows us to capture and pull custom data fields that go beyond the standard reports, giving us flexibility and precision in our reporting. My second favorite aspect is the Data Analytics capability—the ability to generate graphs and charts, apply filters, and visualize information in a clear and actionable way is extremely valuable.

Pros

  • Data Analytics
  • Field Grabber
  • Customer Service (Ricard Franco is AWESOME)
  • Onboarding
  • Earning and Deduction Codes (easy to set up and use)

Cons

  • Customized pre-process payroll reports (Limited on pre-process payroll reports)
  • Labor Allocation (Allocations make payroll reporting very hard to review and find any errors )
  • Recruiting (ATS is very basic)
  • Geofencing (should be able to change shape rather than a circle)
  • Pay Classes (should be able to change at Practitioner level rather than reach out to support)
  • Cookies and Cache have to be cleared on a regular basis
  • Only able to see employee documents/acknowledgements one at a time in the employee file
  • Timecards can only be managed/viewed by 1 person
  • Timeoff emails do not have a link
  • Cost per payroll - not just monthly fee so cost with off cycle payrolls
  • Separate I9 step not needed - during onboarding - 2nd Everify step
  • ADP Workforce Now does not pull in allowances for Houly employees into payroll ONLY Salaried employees

Return on Investment

  • Self-service tools for pay, benefits, and time-off requests improve employee satisfaction and reduce HR inquiries.
  • Built-in compliance features help us avoid costly fines and ensure we stay aligned with changing regulation (quarterly reporting)

Alternatives Considered

Paylocity

Other Software Used

Training by Grace Hill, Employee Navigator, Voya, Quantum Workplace Engagement Surveys and Pulses, Quantum Workplace Exit Surveys

ADP Workforce Now Custom Reporting

Use Cases and Deployment Scope

We use ADP Workforce Now to process payroll for over 300 Employees. Using workforce now, time and attendance and compliance for taxes. It aids us in processing efficiently and quickly.

Pros

  • Custom Reporting
  • Ease of learning, untilizing
  • tracking hours, jobs and tasks.

Cons

  • Customer Service Language Barrier
  • paystubs available in a bundle, rather than independently for each payroll

Return on Investment

  • Allows us to process payroll quick and efficiently in just a few hours on payroll run days.
  • Plenty of heads up for holiday or closures.
  • allows us to track out hours to cost out our builds.

Alternatives Considered

Paycom and Paychex

Other Software Used

Sage Accounting, Microsoft Teams

Honesty at its best

Use Cases and Deployment Scope

We us ADP Workforce Now as our core HCM system, using Payroll, Tax, Performance, Scheduling/Performance System, Benefits, and Essential Time.

Prior to ADP Workforce Now, most these things were being done manually.

Pros

  • Payroll Processing
  • Reporting
  • Pay Policy functionality

Cons

  • Workforce Planning
  • Cumbersome Workflow set up
  • Communication, explanation, etc. with Tax Notices

Return on Investment

  • Benefits - went from hundreds of paper enrollments to 100% electronic, saving hundreds of hour for management and administrators.
  • Pay policies have made a near impossible job to an easy-peasy one!

Alternatives Considered

Paylocity

Other Software Used

DailyPay, DocuSign, Cornerstone, ClearCompany

ADP Workforce Now positive recognition

Use Cases and Deployment Scope

I wanted to take a moment to express our sincere gratitude for the incredible support and guidance the implementation team provided us here at [...]. This team's assistance has been nothing short of outstanding, and I truly cannot thank them enough for the exceptional service they have delivered. From the very beginning, we’ve felt completely confident in every step of our journey with ADP Workforce Now. The clarity and guidance we’ve received have been immaculate, and at no point have we ever felt confused or unsure of what the next steps were. The communication has consistently gone above and beyond, and it has made the entire process smooth and stress-free.

Pros

  • [...]'s teamwork is truly unmatched. She has hopped on many calls with us and always ensured any issues were resolved, or if it was beyond her scope, she quickly connected us with the right person to keep things moving forward.
  • [...] has been a great asset to us as well, ensuring that all the details were worked out and connecting me with the appropriate team members whenever necessary to assist us further.

Cons

  • 401k was not implemented properly
  • Screening and Selection services does not upload a background check result to the employee profile
  • Candidate's being hired will not transfer the offer amount over to their profile. So, you always have to go back to the recruitment/applicant page to see their offer when creating their employee profile.

Return on Investment

  • Extremely successful return, mainly because we have a successful applicant platform that works for us now.
  • Very user friendly for all of our staff on any level

Alternatives Considered

Paycor