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Adobe Commerce

Score8 out of 10

241 Reviews and Ratings

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What is Adobe Commerce?

Adobe Commerce delivers personalized shopping at scale. Delivered as Adobe Commerce as a Cloud Service (ACCS), it boosts conversion with an AI-powered storefront, built-in merchandising, and GenAI-driven content. ACCS supports rapid expansion through multi-site, multi-language, and multi-brand capabilities, handling millions of SKUs, complex catalogs, and custom pricing. Always-on SaaS innovation lowers total cost of ownership by removing upgrade overhead and minimizing maintenance.

For brands that want the same performance, personalization, and merchandising benefits without replacing their existing commerce backend, Adobe Commerce Optimizer (ACO) provides a flexible alternative. Powered by Edge Delivery Services, it enables faster conversion, scalability, and personalization—without the need to replatform.

Both solutions integrate natively with Adobe Experience Cloud tools like Adobe Target, Adobe Journey Optimizer, and Adobe Real-Time CDP, enabling real-time data activation, personalized marketing, and connected customer journeys.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Adobe Commerce has to offer, as determined by TrustRadius' reviewers.
Based on 241 ratings of Adobe Commerce's features
View all features

Top Performing Features

  • Multi-site management

    Administrators can manage multiple storefronts or websites under one umbrella.

    Category average: 8.1

  • Website integration

    Integrates with an existing company website or blog.

    Category average: 8.2

  • Custom functionality

    Users are able to customize the functionality of their eCommerce operation with custom code or add-ons.

    Category average: 7.9

Areas for Improvement

  • CMS

    Beyond product catalog, includes basic content creation and management features such as blogging capabilities.

    Category average: 7.3

  • Mobile storefront

    Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.

    Category average: 7.9

  • Abandoned cart recovery

    Saves contents of abandoned carts and allows customers to purchase on a future visit; may send a reminder email to the customer and/or a report to the merchant to help convert abandoned carts into sales.

    Category average: 7.6

Reviews

What users are saying about Adobe Commerce.
View all reviews

Powerful platform full of features

Incentivized
Imran KhanView profile
CTO in Information Technology at Ann pro it solutions (11-50 employees employees)

Use Cases and Deployment Scope

Adobe Commerce help me in establishing my online store also their rich user interface is very user friendly and easy to understand also it helps me in managing product catalog and customers

Pros

  • Its multistore capablity helps us to manage all our data centrally also its easy to transfer data from one store to another
  • Multiple payment support help us to provide more options to customers and also that increases our sale
  • Their analytics provide us usefull insight about sale and revenue that help our business stack holder to drive future strategies and decisions
  • Their virtaul product feature help to drive various product types

Cons

  • Low code tools should be available so that business person can easily configure things
  • Proper documentation should be provided that guide business persons to do integration and configuration
  • Editing catalog should be improved to fasten the catalog management

Return on Investment

  • Improve conversion rate
  • Cart recovery improved

Usability

Alternatives Considered

Shopify and Drupal Commerce

Other Software Used

Klaviyo, Shopify, Salesforce Commerce Cloud

All-in-one Ecommerce Solution

Incentivized
Verified User
Team Lead in Engineering (51-200 employees employees)

Use Cases and Deployment Scope

Me and my team worked on the Adobe Commerce for multiple websites of US based clients. We developed Ecommerce sites using both community and Enterprise version of Adobe Commerce. Client were looking for solution that can handle their requirements that includes custom development, Multi-store, Multi-language support, Third party integration with ERPs, CRMs, payment gateways, Shipping service providers, Discounts, promotions, Security, scalability etc.

Pros

  • Handling advanced discounting and promotions
  • Maintaining different theme versions
  • Highly secure and robust
  • Flexible to integrate with third party services

Cons

  • Better performance on bulk operations
  • Dashboard design can be improved
  • Setup is a bit complex for beginners
  • Checkout customization is too complex

Return on Investment

  • Adobe Commerce projects tend to be big in scope and budget compared to other platforms.
  • We were able to get number of project with high budget and this benefited our organization
  • We also built and launched few extensions and that also helped us financially
  • Working on Adobe Commerce helped us a portfolio of reputed companies and helped in growing our business.

Usability

Alternatives Considered

Shopify

Other Software Used

Shopify, Shopify Plus, BigCommerce, Intuit Mailchimp, Brevo, HubSpot CRM, Atlassian Jira, ChatGPT, Microsoft Teams, Keka HR, TensorFlow, Slack, tawk.to

Robust and Scalable Ecommerce

Incentivized
Verified User
Board Member in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

We use Adobe Commerce as backbone of our clients' ecommerce operations enabling us to manage multiple storefronts , products, and customer experience from a single platform. Adobe Commerce addresses key business problems such as scalability, integration with third-party systems, and personalization for different types of customers. It helps streamline the order management, inventory management, discounts and promotions etc.

Pros

  • Allow third party integration like ERP etc.
  • Supports both b2b and b2c channel
  • Scalable and secure

Cons

  • Setup is bit complex for the users
  • Cost is bit higher side
  • Require Regular maintenance

Return on Investment

  • Reduced manual order processing time by 30-40%
  • Increase average order value
  • Faster fulfilment and smoth checkout

Usability

Alternatives Considered

BigCommerce and WooCommerce

Other Software Used

BigCommerce, WooCommerce, AspDotNetStorefront, PrestaShop

Adobe Commerce has been great for our small company

Incentivized
Angela Maynard
Director eCommerce in Information Technology at Restaurant Equippers (51-200 employees employees)

Use Cases and Deployment Scope

We use Adobe Commerce as our primary platform to run and manage our website. We needed a cloud based platform for a small business team making it easy to make updates and provide a good experience for our customers. We are primarily a B2C however we do take advantage of the B2B functions available with Adobe Commerce as well.

Pros

  • The ease of use with page builder requiring no developer skills to maintain most of our pages.
  • The catalog is straightforward and easy to use and having the ability to update pricing and other key pieces based on customer group is very helpful.
  • Many of the extensions Adobe Commerce has help us to do what we need to do more quickly without a great deal of development efforts and cost.

Cons

  • Although Page builder is great to have and allows us to do a lot of things without developer support it lacks some key accessibility aspects and causes a lot of work to clean it up on the out of box blocks etc.
  • I don't want to have to upgrade or choose new Saas to have fast performing platform. It's disappointing that our site speed is so much slower than our competitors. Wish there was something more that could be done for those of us just on Magento Adobe Commerce Platform.
  • I don't like that there are so many patches and upgrades to the platform costing our company budget dollars that could be spent on higher priorities.

Return on Investment

  • When we first went LIVE with Adobe Commerce our SEO / Organic traffic plummeted and so did our conversion so our initial take of Adobe Commerce wasn't great. This was partly to do with business decisions but also to do with out of box functionality not being as expected.
  • Fast forward and we basically did a redesign on the platform and partnered with a fantastic SEO partner and improved results and now are doing extremely well on the Magento platform. Much improved!

Usability

Other Software Used

Google Analytics, Listrak, Netcore Unbxd

Magento Commerce Delivers But With Pitfalls

Incentivized
Jeff Montgomery
CTO in Manufacturing at Animal Necessity (11-50 employees employees)

Pros

  • Simple to understand UI for easy front end user interface.
  • Upgraded back end managing customers and orders
  • Integrated shipping API's
  • More or less simplistic training for the sales staff to manage day-to-day

Cons

  • Specialized integrations are still lacking.
  • Specific customization to a company's needs still needs vast improvement.
  • Upgrading customizations as the core updates is a pain.

Return on Investment

  • Initially helped us get off the ground with selling consistently without headaches.
  • Over time we started to outgrow the system with our company-specific customizations.
  • Eventually we learned it became too difficult to maintain the platform's customizations with core updates.

Other Software Used

WooCommerce, WooCommerce Subscriptions, Shopify

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