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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Commerce Cloud

    Score7.9 out of 10
    N/ASAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.N/A

    SAP Sales Cloud

    Score8.3 out of 10
    N/ASAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
    Pricing
    SAP Commerce CloudSAP Sales Cloud
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    SAP Commerce CloudSAP Sales Cloud
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    SAP Commerce CloudSAP Sales Cloud
    Considered Both Products
    SAP
    Chose SAP Commerce Cloud
    The SAP Commerce cloud solution is easy to connect with other SAP software that we already use in the organization, and I can state that it assists me in achieving the best implementations produced in various contexts without any trouble or failure, and we can track everything …
    Incentivized
    Chose SAP Commerce Cloud
    SAP Commerce cloud stack is based on the Java and Spring framework. This helps the client to customize easily and build custom integrations with any 3rd party systems.
    SAP ERP is being used in most of the industries as their backend ERP, which helps them to build the e-commerce …
    Incentivized
    Chose SAP Commerce Cloud
    While SAP Commerce Cloud may not offer the flexibility and technology other solutions liek e.g. commercetools offer, it has a better overall value. At least for our B2B customer portal requierements. It gains also in points if in the company other SAP solutions like ERP or CRM …
    Incentivized
    Chose SAP Commerce Cloud
    good integration with SAP S/4 HANA and other SAP CX application like CPQ
    Incentivized
    SAP
    Chose SAP Sales Cloud
    I chose Sap Sales Cloud since I come from from SAP ERP Sales and Distribution module
    Incentivized
    Chose SAP Sales Cloud
    SAP Sales Cloud has a native integration with SAP ERP as a backoffice through SAP BTP, which facilitates processes and provides a 360-degree view of data. In the case of Salesforce solutions, the integration is possible, but we prefer to integrate SAP with SAP. Furthermore, by …
    Incentivized
    Key User Insights
    Would buy again
    96%
    Would buy again
    67 Answers
    89%
    Would buy again
    87 Answers
    Delivers good value for the price
    91%
    Delivers good value for the price
    58 Answers
    94%
    Delivers good value for the price
    79 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    67 Answers
    97%
    Happy with the feature set
    95 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    47 Answers
    94%
    Lived up to sales and marketing promises
    72 Answers
    Implementation went as expected
    90%
    Implementation went as expected
    53 Answers
    88%
    Implementation went as expected
    71 Answers
    Features
    SAP Commerce CloudSAP Sales Cloud
    Online Storefront
    Comparison of Online Storefront features of SAP Commerce Cloud and SAP Sales Cloud
    Feature
    SAP Commerce Cloud
    7.9
    79 Ratings
    1% above category average
    SAP Sales Cloud
    -
    Ratings
    Product catalog & listings8.375 Ratings00 Ratings
    Product management7.875 Ratings00 Ratings
    Bulk product upload7.572 Ratings00 Ratings
    Branding8.569 Ratings00 Ratings
    Mobile storefront7.469 Ratings00 Ratings
    Product variations7.669 Ratings00 Ratings
    Website integration7.874 Ratings00 Ratings
    Visual customization8.470 Ratings00 Ratings
    CMS7.871 Ratings00 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of SAP Commerce Cloud and SAP Sales Cloud
    Feature
    SAP Commerce Cloud
    8.2
    71 Ratings
    7% above category average
    SAP Sales Cloud
    -
    Ratings
    Abandoned cart recovery8.014 Ratings00 Ratings
    Checkout user experience8.470 Ratings00 Ratings
    Online Payment System
    Comparison of Online Payment System features of SAP Commerce Cloud and SAP Sales Cloud
    Feature
    SAP Commerce Cloud
    7.2
    62 Ratings
    14% below category average
    SAP Sales Cloud
    -
    Ratings
    eCommerce security7.262 Ratings00 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of SAP Commerce Cloud and SAP Sales Cloud
    Feature
    SAP Commerce Cloud
    7.5
    71 Ratings
    3% below category average
    SAP Sales Cloud
    -
    Ratings
    Promotions & discounts7.870 Ratings00 Ratings
    Personalized recommendations7.263 Ratings00 Ratings
    SEO7.661 Ratings00 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of SAP Commerce Cloud and SAP Sales Cloud
    Feature
    SAP Commerce Cloud
    8.2
    72 Ratings
    2% above category average
    SAP Sales Cloud
    -
    Ratings
    Multi-site management8.267 Ratings00 Ratings
    Order processing8.269 Ratings00 Ratings
    Inventory management8.264 Ratings00 Ratings
    Shipping8.564 Ratings00 Ratings
    Custom functionality7.668 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of SAP Commerce Cloud and SAP Sales Cloud
    Feature
    SAP Commerce Cloud
    -
    Ratings
    SAP Sales Cloud
    8.3
    120 Ratings
    7% above category average
    Customer data management / contact management00 Ratings8.8117 Ratings
    Workflow management00 Ratings8.6118 Ratings
    Territory management00 Ratings7.2105 Ratings
    Opportunity management00 Ratings8.0114 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings7.9110 Ratings
    Contract management00 Ratings8.3112 Ratings
    Quote & order management00 Ratings8.3109 Ratings
    Interaction tracking00 Ratings8.5111 Ratings
    Channel / partner relationship management00 Ratings8.6110 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of SAP Commerce Cloud and SAP Sales Cloud
    Feature
    SAP Commerce Cloud
    -
    Ratings
    SAP Sales Cloud
    8.1
    103 Ratings
    7% above category average
    Case management00 Ratings7.998 Ratings
    Call center management00 Ratings8.692 Ratings
    Help desk management00 Ratings8.095 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of SAP Commerce Cloud and SAP Sales Cloud
    Feature
    SAP Commerce Cloud
    -
    Ratings
    SAP Sales Cloud
    7.5
    107 Ratings
    1% below category average
    Lead management00 Ratings7.3106 Ratings
    Email marketing00 Ratings7.694 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of SAP Commerce Cloud and SAP Sales Cloud
    Feature
    SAP Commerce Cloud
    -
    Ratings
    SAP Sales Cloud
    8.2
    115 Ratings
    8% above category average
    Task management00 Ratings8.1111 Ratings
    Billing and invoicing management00 Ratings8.196 Ratings
    Reporting00 Ratings8.6105 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of SAP Commerce Cloud and SAP Sales Cloud
    Feature
    SAP Commerce Cloud
    -
    Ratings
    SAP Sales Cloud
    8.4
    114 Ratings
    10% above category average
    Forecasting00 Ratings8.3107 Ratings
    Pipeline visualization00 Ratings8.4107 Ratings
    Customizable reports00 Ratings8.5110 Ratings
    Customization
    Comparison of Customization features of SAP Commerce Cloud and SAP Sales Cloud
    Feature
    SAP Commerce Cloud
    -
    Ratings
    SAP Sales Cloud
    7.7
    111 Ratings
    3% above category average
    Custom fields00 Ratings8.0111 Ratings
    Custom objects00 Ratings7.3107 Ratings
    Scripting environment00 Ratings7.794 Ratings
    API for custom integration00 Ratings7.899 Ratings
    Security
    Comparison of Security features of SAP Commerce Cloud and SAP Sales Cloud
    Feature
    SAP Commerce Cloud
    -
    Ratings
    SAP Sales Cloud
    8.6
    114 Ratings
    3% above category average
    Single sign-on capability00 Ratings8.8109 Ratings
    Role-based user permissions00 Ratings8.3108 Ratings
    Social CRM
    Comparison of Social CRM features of SAP Commerce Cloud and SAP Sales Cloud
    Feature
    SAP Commerce Cloud
    -
    Ratings
    SAP Sales Cloud
    7.2
    83 Ratings
    2% below category average
    Social data00 Ratings7.383 Ratings
    Social engagement00 Ratings7.281 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of SAP Commerce Cloud and SAP Sales Cloud
    Feature
    SAP Commerce Cloud
    -
    Ratings
    SAP Sales Cloud
    7.7
    97 Ratings
    5% above category average
    Marketing automation00 Ratings8.093 Ratings
    Compensation management00 Ratings7.480 Ratings
    Platform
    Comparison of Platform features of SAP Commerce Cloud and SAP Sales Cloud
    Feature
    SAP Commerce Cloud
    -
    Ratings
    SAP Sales Cloud
    7.5
    99 Ratings
    2% above category average
    Mobile access00 Ratings7.599 Ratings
    Best Alternatives
    SAP Commerce CloudSAP Sales Cloud
    Small Businesses
    Ecwid by Lightspeed
    Score10 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Shopify Plus
    Score9 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    IBM Digital Commerce
    Score9 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SAP Commerce CloudSAP Sales Cloud
    Likelihood to Recommend
    8.3
    (81 ratings)
    8.5
    (131 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    8.6
    (7 ratings)
    Usability
    8.2
    (14 ratings)
    6.7
    (7 ratings)
    Availability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    10.0
    (3 ratings)
    8.8
    (10 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (2 ratings)
    Implementation Rating
    9.1
    (2 ratings)
    8.0
    (1 ratings)
    Ease of integration
    9.6
    (48 ratings)
    -
    (0 ratings)
    Product Scalability
    9.6
    (48 ratings)
    8.3
    (91 ratings)
    User Testimonials
    SAP Commerce CloudSAP Sales Cloud
    Likelihood to Recommend
    SAP
    SAP Commerce Cloud is well-suited for large enterprises requiring robust personalization, seamless multi-channel integration, and the ability to handle high-volume transactions, especially during peak periods like Black Friday. Its scalability and advanced features make it ideal for businesses needing to manage complex product catalogs and global operations.Enough development capacities are needed to have a best in class shop
    Incentivized
    Read full review
    SAP
    1. Better understanding of customer choice and sales insights. 2. High chance that we can convert the lead into sales as SAP analyzes the customer's need and behavior. 3. As it analyzes the data behind the scenes, a better price deal closing is possible, as it gives that level of insight.
    Incentivized
    Read full review
    Pros
    SAP
    • Centralized Data Management: SAP Commerce Cloud excels in centralizing data from various operational sectors, which is pivotal in the chemicals industry. This feature allows for better oversight and management of complex supply chains, regulatory compliance, and customer interactions. Having a single source of truth for crucial business data minimizes discrepancies and promotes informed decision-making.
    • Real-Time Data Processing: The real-time data processing capability of SAP Commerce Cloud is invaluable. It aids in timely adherence to regulatory changes and helps in meeting customer demands promptly. In a sector where regulations and market conditions are ever-evolving, real-time data processing is fundamental for maintaining compliance and ensuring customer satisfaction.
    Incentivized
    Read full review
    SAP
    • I love its ability to automate the entire sales process for us.
    • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
    • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
    Incentivized
    Read full review
    Cons
    SAP
    • It's a little pricey; further cost reductions will expand product selection; also, trained operators are required.
    • HAC occasionally functions extremely slowly and does not provide any problem messages; it simply gets stuck. Logging into the Backoffice for testing purposes causes a lot of trouble; it does not enable us to log in in one attempt, and the page refreshes every time we enter in the credentials.
    Incentivized
    Read full review
    SAP
    • One area of concern is the many data silos that are present within SAP sales cloud
    • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
    • The product is quite vast and a lot more learning material and knowledge base documents are required.
    Read full review
    Likelihood to Renew
    SAP
    I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
    Read full review
    SAP
    SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
    Incentivized
    Read full review
    Usability
    SAP
    More true headless and a more rationale pricing. Since moving from the Hzbris Monolyth towards SAP Commerce Cloud a lot of progress has been made, but dissecting the monolyth into composable components where you just pay for what you use is still a longer journey and here pricing should be more realistic. Things become so expensive once they have the SAP stamp on them (example the SAP CIAM)
    Incentivized
    Read full review
    SAP
    In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
    Incentivized
    Read full review
    Reliability and Availability
    SAP
    No answers on this topic
    SAP
    Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
    Read full review
    Support Rating
    SAP
    We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
    Incentivized
    Read full review
    SAP
    SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
    Read full review
    Online Training
    SAP
    No answers on this topic
    SAP
    Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
    Read full review
    Implementation Rating
    SAP
    Scalability of the product was good Seamless integrations were helped in reducing the implementation for the development team to integrate with the SAP ERP Product framework helped customer to customize and adapt the new features which were developed basis business processes and ease of customer experience. Deployment and creation of the build becomes very easy with the CCv2 setup.
    Incentivized
    Read full review
    SAP
    I would rate the implementation a 7. While the process overall was successful, there were challenges related to data migration, integration with other systems, and initial user adoption. However, the support from SAP during the implementation phase was helpful, and we were able to resolve the major issues as the process progressed.
    Incentivized
    Read full review
    Alternatives Considered
    SAP
    SAP Cloud is much better than GoDaddy. it was a smooth transition and every aspect of the program is easier. My scalability increased greatly from GoDaddy to SAp Commerce Cloud and sales are now tracked easier and inventory is at the touch of a button, making sales much easier than previous software.
    Incentivized
    Read full review
    SAP
    Sap sales cloud has boosted the supply chain network . Sap Sales cloud has seamlessly unified the backend business processes into more transparent effective ones.The customer satisfaction have also increased with better customer collaboration and relationship.The vendor management process has also been significantly impacted and all for good. Customers are really happy with it
    Incentivized
    Read full review
    Scalability
    SAP
    The business users/admins were able to quickly segment products by brand, allowing for unique branding and header-less page design. As new products are added to the SAP backend, all characteristics and pricing automatically migrate to Commerce Cloud. We also segment our user sign-on (domains) by brand and allow targeting displays.
    Incentivized
    Read full review
    SAP
    We can effectively manage sales and achieve scalable segmentation and targeting with SAP Sales Cloud, all with little training required. The program is incredibly user-friendly and enables additional ERP system integration. The automated authorization system, which has made permissions management easier and can be implemented in the cloud by several cloud service tenants—each of whom is a cloud service provider—was something I really appreciated. For users who don't want to click on three links to launch each relevant CRM program, this is quite helpful.
    Incentivized
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    Return on Investment
    SAP
    • It has a positive impact on my client's business and ROI is higher than expected. As orders count is increasing due to smooth and better experience.
    • My current client's customers have given very positive experience about new website built on SAP Commerce Cloud.
    • Due to SAP Commerce Cloud website rollout is very easy and due to it, my current client has introduced around 25 websites. As SAP Commerce Cloud logic needs to develop once and can be reused for multiple websites easily with minimal effort.
    • Branding is also very easy as promotions, events can be implemented on the website easily and with minimum time.
    • SAP Commerce has helped our client to integrate the Recommendation tool ISS which is easy to configure after this tool product sale is increased. The best thing was that integration was very easy and quick.
    • One option of Blue/Green deployment helping us to check the production release in advance on production environment. Prev we don't have this option and many times face P1 issue in prod which had ruined client reputation. But now this feature is helping lot
    Incentivized
    Read full review
    SAP
    • Positive Impact: SAP Sales Cloud can lead to increased sales efficiency by automating manual tasks, streamlining workflows, and providing real-time access to customer data. This can result in sales teams spending more time on revenue-generating activities.
    • Negative Impact: The initial costs associated with implementing SAP Sales Cloud, including licensing, customization, and training, can be significant. If not managed properly, this may impact the short-term financials and the expected payback period.
    • Negative Impact: The comprehensive features of SAP Sales Cloud might result in a steeper learning curve for users. If not addressed through adequate training and change management, this complexity can temporarily impact productivity.
    Incentivized
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    ScreenShots

    SAP Commerce Cloud Screenshots

    Screenshot of the Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of commerce sites on two different mobile devicesScreenshot of a landing page from an e-commerce siteScreenshot of a web page with product categories and search results from an e-commerce siteScreenshot of headless commerce storefronts

    SAP Sales Cloud Screenshots

    Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization