Streamline your entire Sales and marketing process effectively
November 06, 2023

Streamline your entire Sales and marketing process effectively

Joe Miller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales CRM
  • Sales Automation and Forecast Optimization
  • Quotes and Contracts
  • Sales Performance Management

Overall Satisfaction with SAP Sales Cloud

SAP sales cloud is of tremendous use to us and we primarily use it as a Sales CRM in our organization. The main business use case for us with SAP sales cloud is the lead data and information that we are able to manage through it. Also, different sales process and stages like POC building, Quotation raising, and demo metrics can be easily tracked using SAP sales cloud. Overall, our entire sales and marketing process is streamlined and automated.

Pros

  • Sales leads and target forecasting is very good with SAP sales cloud
  • Sales data insights and recommendations are very much detailed and insightful
  • Different default templates and guidelines for sales email campaigns is very good and helpful

Cons

  • One area of concern is the many data silos that are present within SAP sales cloud
  • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
  • The product is quite vast and a lot more learning material and knowledge base documents are required.
  • Our overall sales win rate has increased through timely connections and default templates
  • Intelligent pipeline forecasting has enabled us to plan and better and work efficiently
  • Smart reports and sales performance tracking has improved overall efficiency and also reduced manual labor.
One the best things with SAP sales cloud, apart from the stable CRM, is the detailed and easily customizable sales and leads reports. A lot of in depth analysis can be done with the data provided in the reports. We get a 360 degree account insights which makes the entire sales process much more efficient. Also, the dashboards can be made performance focused which is more insightful than data based dashboards.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

The entire sales process and the sales data handling experience is made smooth with the help of SAP Sales cloud. Customer data management and product quotation administration are some of the best features of SAP Sales Cloud. With the default templates that are available, we can easily introduce many different touch points to the leads and customers to always stay in contact with them. The integration with LinkedIn sales navigator has also been very much helpful to directly populate the leads information.

SAP Sales Cloud Feature Ratings

9.6
Customer data management / contact management
10
Workflow management
10
Territory management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
9
Quote & order management
10
Interaction tracking
9
Channel / partner relationship management
10
9.3
Case management
9
Call center management
9
Help desk management
10
10.0
Lead management
10
Email marketing
10
8.7
Task management
9
Billing and invoicing management
9
Reporting
8
9.3
Forecasting
10
Pipeline visualization
9
Customizable reports
9
9.5
Custom fields
10
Custom objects
10
Scripting environment
9
API for custom integration
9
10.0
Role-based user permissions
10
Single sign-on capability
10
9.0
Social data
9
Social engagement
9
9.5
Marketing automation
10
Compensation management
9
9.0
Mobile access
9

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