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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aptean CRM

    Score8.8 out of 10
    N/ACDC Software (CDC) and Consona Corporation (Consona), both enterprise application software (EAS) providers of on-premise and cloud technologies to form Aptean in 2012. Onyx supports more than 1,700 mid-market and enterprise customers in approximately 50 countries. While Onyx is largely known for its on-premise horizontal customer relationship management software suite, it also provides industry specific versions for the healthcare, financial services, professional services, contact center, high…N/A

    SAP Sales Cloud

    Score8.3 out of 10
    N/ASAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
    Pricing
    Aptean CRMSAP Sales Cloud
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Aptean CRMSAP Sales Cloud
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Aptean CRMSAP Sales Cloud
    Considered Both Products
    Aptean
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    89%
    Would buy again
    87 Answers
    Delivers good value for the price
    No answers on this topic
    94%
    Delivers good value for the price
    79 Answers
    Happy with the feature set
    No answers on this topic
    97%
    Happy with the feature set
    95 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    94%
    Lived up to sales and marketing promises
    72 Answers
    Implementation went as expected
    No answers on this topic
    88%
    Implementation went as expected
    71 Answers
    Features
    Aptean CRMSAP Sales Cloud
    Sales Force Automation
    Comparison of Sales Force Automation features of Aptean CRM and SAP Sales Cloud
    Feature
    Aptean CRM
    9.2
    2 Ratings
    18% above category average
    SAP Sales Cloud
    8.3
    120 Ratings
    7% above category average
    Customer data management / contact management10.02 Ratings8.8117 Ratings
    Workflow management9.02 Ratings8.6118 Ratings
    Territory management9.02 Ratings7.2105 Ratings
    Opportunity management9.02 Ratings8.0114 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.02 Ratings7.9110 Ratings
    Contract management10.02 Ratings8.3112 Ratings
    Quote & order management9.02 Ratings8.3109 Ratings
    Interaction tracking9.02 Ratings8.5111 Ratings
    Channel / partner relationship management9.02 Ratings8.6110 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Aptean CRM and SAP Sales Cloud
    Feature
    Aptean CRM
    9.7
    2 Ratings
    25% above category average
    SAP Sales Cloud
    8.1
    103 Ratings
    7% above category average
    Case management9.02 Ratings7.998 Ratings
    Call center management10.02 Ratings8.692 Ratings
    Help desk management10.01 Ratings8.095 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Aptean CRM and SAP Sales Cloud
    Feature
    Aptean CRM
    9.5
    2 Ratings
    22% above category average
    SAP Sales Cloud
    7.5
    107 Ratings
    1% below category average
    Lead management10.02 Ratings7.3106 Ratings
    Email marketing9.02 Ratings7.694 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Aptean CRM and SAP Sales Cloud
    Feature
    Aptean CRM
    9.0
    2 Ratings
    17% above category average
    SAP Sales Cloud
    8.2
    115 Ratings
    8% above category average
    Task management10.02 Ratings8.1111 Ratings
    Billing and invoicing management9.02 Ratings8.196 Ratings
    Reporting8.02 Ratings8.6105 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Aptean CRM and SAP Sales Cloud
    Feature
    Aptean CRM
    9.0
    2 Ratings
    17% above category average
    SAP Sales Cloud
    8.4
    114 Ratings
    10% above category average
    Forecasting9.02 Ratings8.3107 Ratings
    Pipeline visualization9.02 Ratings8.4107 Ratings
    Customizable reports9.02 Ratings8.5110 Ratings
    Customization
    Comparison of Customization features of Aptean CRM and SAP Sales Cloud
    Feature
    Aptean CRM
    9.0
    2 Ratings
    18% above category average
    SAP Sales Cloud
    7.7
    111 Ratings
    3% above category average
    Custom fields9.02 Ratings8.0111 Ratings
    Custom objects9.02 Ratings7.3107 Ratings
    Scripting environment9.01 Ratings7.794 Ratings
    API for custom integration9.01 Ratings7.899 Ratings
    Security
    Comparison of Security features of Aptean CRM and SAP Sales Cloud
    Feature
    Aptean CRM
    8.5
    2 Ratings
    2% above category average
    SAP Sales Cloud
    8.6
    114 Ratings
    3% above category average
    Single sign-on capability9.02 Ratings8.8109 Ratings
    Role-based user permissions8.02 Ratings8.3108 Ratings
    Social CRM
    Comparison of Social CRM features of Aptean CRM and SAP Sales Cloud
    Feature
    Aptean CRM
    9.5
    1 Ratings
    26% above category average
    SAP Sales Cloud
    7.2
    83 Ratings
    2% below category average
    Social data10.01 Ratings7.383 Ratings
    Social engagement9.01 Ratings7.281 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Aptean CRM and SAP Sales Cloud
    Feature
    Aptean CRM
    9.5
    1 Ratings
    26% above category average
    SAP Sales Cloud
    7.7
    97 Ratings
    5% above category average
    Marketing automation10.01 Ratings8.093 Ratings
    Compensation management9.01 Ratings7.480 Ratings
    Platform
    Comparison of Platform features of Aptean CRM and SAP Sales Cloud
    Feature
    Aptean CRM
    9.0
    1 Ratings
    20% above category average
    SAP Sales Cloud
    7.5
    99 Ratings
    2% above category average
    Mobile access9.01 Ratings7.599 Ratings
    Best Alternatives
    Aptean CRMSAP Sales Cloud
    Small Businesses
    Salesflare
    Score6 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Aptean CRMSAP Sales Cloud
    Likelihood to Recommend
    9.0
    (2 ratings)
    8.5
    (131 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.6
    (7 ratings)
    Usability
    9.0
    (1 ratings)
    6.7
    (7 ratings)
    Availability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    9.0
    (1 ratings)
    8.8
    (10 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.3
    (91 ratings)
    User Testimonials
    Aptean CRMSAP Sales Cloud
    Likelihood to Recommend
    Aptean
    As I am highly satisfied with the working of Apteama CRM I would like to recommend it to everyone with all sizes of the firm as it is ideal for firms from small to large ones. With its features, I can guarantee the best CRM solutions along with marketing automation. Although I am looking forward to it to offer more customizations.
    Incentivized
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    SAP
    1. Better understanding of customer choice and sales insights. 2. High chance that we can convert the lead into sales as SAP analyzes the customer's need and behavior. 3. As it analyzes the data behind the scenes, a better price deal closing is possible, as it gives that level of insight.
    Incentivized
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    Pros
    Aptean
    • Simple: it isn't too convoluted with too many features
    • Flexible: user-defined fields are able to be added to every segment of both opportunities and incidents
    • Dynamic: Integrates with the existing ERP system to pass customer and vendor data back and forth
    Incentivized
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    SAP
    • I love its ability to automate the entire sales process for us.
    • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
    • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
    Incentivized
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    Cons
    Aptean
    • I was expecting some more flexibility in it.
    • Its customer support is highly non-vigilant and should learn how to work responsibly.
    Incentivized
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    SAP
    • One area of concern is the many data silos that are present within SAP sales cloud
    • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
    • The product is quite vast and a lot more learning material and knowledge base documents are required.
    Read full review
    Likelihood to Renew
    Aptean
    No answers on this topic
    SAP
    SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
    Incentivized
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    Usability
    Aptean
    Its simple yet full-fledged interface is doing wonders in making our work time- effective. It is not just cost-effective but the marketing automation and sales force automation has proved very beneficial for us. By the grace of its reports, we can analyze intricacies.
    Incentivized
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    SAP
    In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
    Incentivized
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    Reliability and Availability
    Aptean
    No answers on this topic
    SAP
    Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
    Read full review
    Support Rating
    Aptean
    Apean CRM gives adaptability in working hours to timetables and they give client service all day, every day. This application has progressed highlights CRM, Distribution of the executives, announcing/investigation. Thing and Support are simple to utilize and easy to adjust subject to the business. Modify reports and structures we can associate with no issue.
    Incentivized
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    SAP
    SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
    Read full review
    Online Training
    Aptean
    No answers on this topic
    SAP
    Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
    Read full review
    Implementation Rating
    Aptean
    No answers on this topic
    SAP
    I would rate the implementation a 7. While the process overall was successful, there were challenges related to data migration, integration with other systems, and initial user adoption. However, the support from SAP during the implementation phase was helpful, and we were able to resolve the major issues as the process progressed.
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    Alternatives Considered
    Aptean
    IntuitiveERP included this CRM package with our license, so there was no extra cost to implement it. Salesforce is expensive so we felt that we could use this package to justify our need for CRM by implementing this package, and if it was improving our sales we could say that a larger package would give the ROI we expect.
    Incentivized
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    SAP
    Sap sales cloud has boosted the supply chain network . Sap Sales cloud has seamlessly unified the backend business processes into more transparent effective ones.The customer satisfaction have also increased with better customer collaboration and relationship.The vendor management process has also been significantly impacted and all for good. Customers are really happy with it
    Incentivized
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    Scalability
    Aptean
    No answers on this topic
    SAP
    We can effectively manage sales and achieve scalable segmentation and targeting with SAP Sales Cloud, all with little training required. The program is incredibly user-friendly and enables additional ERP system integration. The automated authorization system, which has made permissions management easier and can be implemented in the cloud by several cloud service tenants—each of whom is a cloud service provider—was something I really appreciated. For users who don't want to click on three links to launch each relevant CRM program, this is quite helpful.
    Incentivized
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    Return on Investment
    Aptean
    • Improved interaction with customers for incident management.
    • Greatly improved opportunity management.
    • Lead management for marketing is improved and centralized.
    Incentivized
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    SAP
    • Positive Impact: SAP Sales Cloud can lead to increased sales efficiency by automating manual tasks, streamlining workflows, and providing real-time access to customer data. This can result in sales teams spending more time on revenue-generating activities.
    • Negative Impact: The initial costs associated with implementing SAP Sales Cloud, including licensing, customization, and training, can be significant. If not managed properly, this may impact the short-term financials and the expected payback period.
    • Negative Impact: The comprehensive features of SAP Sales Cloud might result in a steeper learning curve for users. If not addressed through adequate training and change management, this complexity can temporarily impact productivity.
    Incentivized
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    ScreenShots

    SAP Sales Cloud Screenshots

    Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization