CDC Software (CDC) and Consona Corporation (Consona), both enterprise application software (EAS) providers of on-premise and cloud technologies to form Aptean in 2012.
Onyx supports more than 1,700 mid-market and enterprise customers in approximately 50 countries. While Onyx is largely known for its on-premise horizontal customer relationship management software suite, it also provides industry specific versions for the healthcare, financial services, professional services, contact center, high…
Digital Marketing & eCommerce Manager in Marketing at Grafton International (Import & Export, 51-200 employees)
Chose Aptean CRM
My expectations with Salesforce.com were quite high but it was a useless tool as it didn’t concede the nature of our work and had not had enough features to make our work manageable and we have witnessed no change in our customer relationship management but on the other side if …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
IT Manager in Information Technology at Anderson Power Products (Electrical/Electronic Manufacturing, 51-200 employees)
Chose Aptean CRM
IntuitiveERP included this CRM package with our license, so there was no extra cost to implement it. Salesforce is expensive so we felt that we could use this package to justify our need for CRM by implementing this package, and if it was improving our sales we could say that …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key User Insights
Would buy again
No answers on this topic
Delivers good value for the price
No answers on this topic
Happy with the feature set
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Lived up to sales and marketing promises
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Implementation went as expected
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Features
Aptean CRM
Sales Force Automation
Comparison of Sales Force Automation features of Aptean CRM
Feature
Aptean CRM
9.2
2 Ratings
18% above category average
Customer data management / contact management
10.02 Ratings
Workflow management
9.02 Ratings
Territory management
9.02 Ratings
Opportunity management
9.02 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.02 Ratings
Contract management
10.02 Ratings
Quote & order management
9.02 Ratings
Interaction tracking
9.02 Ratings
Channel / partner relationship management
9.02 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Aptean CRM
Feature
Aptean CRM
9.7
2 Ratings
25% above category average
Case management
9.02 Ratings
Call center management
10.02 Ratings
Help desk management
10.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Aptean CRM
Feature
Aptean CRM
9.5
2 Ratings
22% above category average
Lead management
10.02 Ratings
Email marketing
9.02 Ratings
CRM Project Management
Comparison of CRM Project Management features of Aptean CRM
Feature
Aptean CRM
9.0
2 Ratings
17% above category average
Task management
10.02 Ratings
Billing and invoicing management
9.02 Ratings
Reporting
8.02 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Aptean CRM
Feature
Aptean CRM
9.0
2 Ratings
17% above category average
Forecasting
9.02 Ratings
Pipeline visualization
9.02 Ratings
Customizable reports
9.02 Ratings
Customization
Comparison of Customization features of Aptean CRM
Feature
Aptean CRM
9.0
2 Ratings
18% above category average
Custom fields
9.02 Ratings
Custom objects
9.02 Ratings
Scripting environment
9.01 Ratings
API for custom integration
9.01 Ratings
Security
Comparison of Security features of Aptean CRM
Feature
Aptean CRM
8.5
2 Ratings
2% above category average
Single sign-on capability
9.02 Ratings
Role-based user permissions
8.02 Ratings
Social CRM
Comparison of Social CRM features of Aptean CRM
Feature
Aptean CRM
9.5
1 Ratings
26% above category average
Social data
10.01 Ratings
Social engagement
9.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Aptean CRM
As I am highly satisfied with the working of Apteama CRM I would like to recommend it to everyone with all sizes of the firm as it is ideal for firms from small to large ones. With its features, I can guarantee the best CRM solutions along with marketing automation. Although I am looking forward to it to offer more customizations.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Its simple yet full-fledged interface is doing wonders in making our work time- effective. It is not just cost-effective but the marketing automation and sales force automation has proved very beneficial for us. By the grace of its reports, we can analyze intricacies.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Apean CRM gives adaptability in working hours to timetables and they give client service all day, every day. This application has progressed highlights CRM, Distribution of the executives, announcing/investigation. Thing and Support are simple to utilize and easy to adjust subject to the business. Modify reports and structures we can associate with no issue.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
IntuitiveERP included this CRM package with our license, so there was no extra cost to implement it. Salesforce is expensive so we felt that we could use this package to justify our need for CRM by implementing this package, and if it was improving our sales we could say that a larger package would give the ROI we expect.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
