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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Adobe Commerce

    Score8.1 out of 10
    N/AAdobe Commerce delivers personalized shopping at scale. Delivered as Adobe Commerce as a Cloud Service (ACCS), it boosts conversion with an AI-powered storefront, built-in merchandising, and GenAI-driven content. ACCS supports rapid expansion through multi-site, multi-language, and multi-brand capabilities, handling millions of SKUs, complex catalogs, and custom pricing. Always-on SaaS innovation lowers total cost of ownership by removing upgrade overhead and minimizing…N/A

    SAP Commerce Cloud

    Score7.9 out of 10
    N/ASAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.N/A
    Pricing
    Adobe CommerceSAP Commerce Cloud
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Adobe CommerceSAP Commerce Cloud
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsMust contact sales team for pricing.—
    More Pricing Information
    Community Pulse
    Adobe CommerceSAP Commerce Cloud
    Considered Both Products
    Adobe
    Chose Adobe Commerce
    Shopify has the bad habit of charging transaction fees unless you use Shopify Payments, and this aspect only is usually a no-go if you have a big eCommerce to handle.
    Salesforce has very similar capabilities and probably has a better ecosystem, but it's customization capability …
    Incentivized
    Chose Adobe Commerce
    Magento is a great mid market product. It give you the ability to customize and can handle more complex business needs than both Shopify and BigCommerce. The ability to host the platform yourself and have full access to the source code allows for larger more complex catalogs, …
    Incentivized
    Chose Adobe Commerce
    - Strong community support
    - Flexibility on customization
    - Easy API setup
    Incentivized
    Chose Adobe Commerce
    We recommend Magento because it serves a specific market. All these tools have a similar feature set but can be consumed in different ways for different reasons. ATG and hybris are large enterprise class solutions. Magento and Demandware are typically for SMBs. Not to say there …
    Chose Adobe Commerce
    Shopify, BigCommerce, oscommerce, etc - Magento, provides merchants with lower budgets and less manpower, the ability to have a fully-featured web storefront without the cost of flexibility. Magento allows merchants the ability to fully customize their platform as they see fit

    We…
    SAP
    Chose SAP Commerce Cloud
    Commerce Cloud has significantly better SEO capabilities out of the box. We had to use a third-party plugin tool with Magento to resolve issues with metadata, canonical tags, and other related problems. Given the critical importance of SEO to an e-commerce site, it was the …
    Incentivized
    Chose SAP Commerce Cloud
    I have worked with Salesforce Commerce Cloud and Adobe Commerce. As for the alternatives, SAP Commerce Cloud is much more adaptable with other SAP systems, as it becomes a part of a single data environment. The reason for selecting SAP Commerce Cloud was considered because of …
    Incentivized
    Chose SAP Commerce Cloud
    Better, native integration with other SAP products and almost the same functionalities. Less time spent in integrations means more time available for customization and training.
    Incentivized
    Chose SAP Commerce Cloud
    Against Odoo: SAP Commerce Cloud is primarily an e-commerce platform as we call it, a vertical solution. Odoo on the other hand is a Monolithic ERP with an E-commerce app not specifically designed for high performance on the web. Against Shopify: Shopify is more of an …
    Incentivized
    Chose SAP Commerce Cloud
    SAP Commerce Cloud is best suited for companies that already have a SAP heavy back office.
    Incentivized
    Chose SAP Commerce Cloud
    Vastly superior
    Incentivized
    Chose SAP Commerce Cloud
    SAP Commerce cloud stack is based on the Java and Spring framework. This helps the client to customize easily and build custom integrations with any 3rd party systems.
    SAP ERP is being used in most of the industries as their backend ERP, which helps them to build the e-commerce …
    Incentivized
    Chose SAP Commerce Cloud
    SAP Commerce Cloud has tight integration with the backend SAP allowing for our specific business requirements to be tied into the platform. The site user friendliness was intuitive and received nothing but positive feedback from the user community. Data integration and …
    Incentivized
    Chose SAP Commerce Cloud
    We usually select SAP Commerce Cloud for its great customization capacity, scalability, and support levels, however, it lags behind some of its competitors in aspects such as price and production golive complexity.
    Incentivized
    Chose SAP Commerce Cloud
    This is more customizable than its competitors and is much more customizable and possesses greater flexibility as well as a multi-channel environment for flexibility in its delivery. It comes with Out of The Box setup for B2B, B2C, Telecom, Utility, Marketplace, and …
    Incentivized
    Chose SAP Commerce Cloud
    It may be customized and is simple to combine with other apps and open-source software.
    Incentivized
    Chose SAP Commerce Cloud
    It is the best suited platform for large business to business organizations looking to lean into digital commerce and scale their organizations for the long term. Other platforms are better suited for early stage or mid market businesses in retail and other verticals.
    Incentivized
    Chose SAP Commerce Cloud
    SAP is a very complex and well-put-together software and there are a plethora of platforms available. SAP Commerce Cloud was chosen as the software for our organization to use because every application can be integrated across all platforms. The training is extensive but there …
    Incentivized
    Chose SAP Commerce Cloud
    Hybris is a massive enterprise-grade system that is built for scale. If your business has <1000 SKUs in the catalog and lacks a large full-stack +java e-commerce dev team, stick to a lighter, more agile solution. Hybris is a nuclear aircraft carrier, and it will take a lot of …
    Incentivized
    Chose SAP Commerce Cloud
    In terms of price is not comparable with Open Source platforms, but not in capabilities, functionality, security, customization and many other things either. I use this system for different clients, and I can assure you that every project has his right solution. Sometimes SAP …
    Incentivized
    Chose SAP Commerce Cloud
    Hybris becomes a leader in e-commerce platforms as SAP continuously improves it. Each half year we can see a new version for a lot of solutions for the most rerecent-commerce challenges: configurable promotions, coupons, wish lists, unbounded carts, live edits, responsive …
    Incentivized
    Chose SAP Commerce Cloud
    I did not select it and actually, i was not in elimination process
    Incentivized
    Chose SAP Commerce Cloud
    SAP Commerce cloud solution is bit expensive than Magento Commerce Solution.
    Incentivized
    Chose SAP Commerce Cloud
    While SAP Commerce Cloud may not offer the flexibility and technology other solutions liek e.g. commercetools offer, it has a better overall value. At least for our B2B customer portal requierements. It gains also in points if in the company other SAP solutions like ERP or CRM …
    Incentivized
    Chose SAP Commerce Cloud
    good integration with SAP S/4 HANA and other SAP CX application like CPQ
    Incentivized
    Key User Insights
    Would buy again
    84%
    Would buy again
    16 Answers
    96%
    Would buy again
    67 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    13 Answers
    91%
    Delivers good value for the price
    58 Answers
    Happy with the feature set
    95%
    Happy with the feature set
    18 Answers
    96%
    Happy with the feature set
    67 Answers
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    14 Answers
    94%
    Lived up to sales and marketing promises
    47 Answers
    Implementation went as expected
    67%
    Implementation went as expected
    10 Answers
    90%
    Implementation went as expected
    53 Answers
    Features
    Adobe CommerceSAP Commerce Cloud
    Online Storefront
    Comparison of Online Storefront features of Adobe Commerce and SAP Commerce Cloud
    Feature
    Adobe Commerce
    7.6
    34 Ratings
    3% below category average
    SAP Commerce Cloud
    7.9
    79 Ratings
    1% above category average
    Product catalog & listings8.233 Ratings8.375 Ratings
    Product management9.034 Ratings7.875 Ratings
    Bulk product upload8.829 Ratings7.672 Ratings
    Branding6.130 Ratings8.569 Ratings
    Mobile storefront5.232 Ratings7.569 Ratings
    Product variations7.132 Ratings7.669 Ratings
    Website integration9.132 Ratings7.874 Ratings
    Visual customization9.034 Ratings8.470 Ratings
    CMS6.133 Ratings7.971 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of Adobe Commerce and SAP Commerce Cloud
    Feature
    Adobe Commerce
    6.1
    33 Ratings
    23% below category average
    SAP Commerce Cloud
    8.2
    71 Ratings
    7% above category average
    Abandoned cart recovery5.228 Ratings8.014 Ratings
    Checkout user experience7.133 Ratings8.470 Ratings
    Online Payment System
    Comparison of Online Payment System features of Adobe Commerce and SAP Commerce Cloud
    Feature
    Adobe Commerce
    6.3
    33 Ratings
    27% below category average
    SAP Commerce Cloud
    7.2
    62 Ratings
    14% below category average
    eCommerce security6.333 Ratings7.262 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of Adobe Commerce and SAP Commerce Cloud
    Feature
    Adobe Commerce
    7.3
    32 Ratings
    5% below category average
    SAP Commerce Cloud
    7.6
    71 Ratings
    1% below category average
    Promotions & discounts7.332 Ratings7.870 Ratings
    Personalized recommendations8.129 Ratings7.363 Ratings
    SEO6.429 Ratings7.661 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of Adobe Commerce and SAP Commerce Cloud
    Feature
    Adobe Commerce
    8.9
    34 Ratings
    10% above category average
    SAP Commerce Cloud
    8.2
    72 Ratings
    2% above category average
    Multi-site management10.027 Ratings8.367 Ratings
    Order processing8.233 Ratings8.369 Ratings
    Inventory management8.233 Ratings8.364 Ratings
    Shipping8.931 Ratings8.564 Ratings
    Custom functionality9.133 Ratings7.668 Ratings
    Best Alternatives
    Adobe CommerceSAP Commerce Cloud
    Small Businesses
    Ecwid by Lightspeed
    Score10 out of 10
    Ecwid by Lightspeed
    Score10 out of 10
    Medium-sized Companies
    Shopify Plus
    Score9 out of 10
    Shopify Plus
    Score9 out of 10
    Enterprises
    IBM Digital Commerce
    Score9 out of 10
    IBM Digital Commerce
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Adobe CommerceSAP Commerce Cloud
    Likelihood to Recommend
    7.3
    (42 ratings)
    8.3
    (81 ratings)
    Likelihood to Renew
    9.0
    (9 ratings)
    10.0
    (2 ratings)
    Usability
    4.0
    (2 ratings)
    8.2
    (14 ratings)
    Availability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (1 ratings)
    10.0
    (3 ratings)
    Online Training
    8.0
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    9.1
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    9.6
    (48 ratings)
    Product Scalability
    -
    (0 ratings)
    9.6
    (48 ratings)
    User Testimonials
    Adobe CommerceSAP Commerce Cloud
    Likelihood to Recommend
    Adobe
    Primarily B2C focused, I think that the B2B features are increasing but the core focus of the platform (and Magento) is really consumer-based. That said, if you are looking for the fastest time to market with minimal investment option then Adobe Commerce is likely not the option that 9 out of 10 people would opt for nowadays.
    Incentivized
    Read full review
    SAP
    SAP Commerce Cloud is well-suited for large enterprises requiring robust personalization, seamless multi-channel integration, and the ability to handle high-volume transactions, especially during peak periods like Black Friday. Its scalability and advanced features make it ideal for businesses needing to manage complex product catalogs and global operations.Enough development capacities are needed to have a best in class shop
    Incentivized
    Read full review
    Pros
    Adobe
    • The ease of use with page builder requiring no developer skills to maintain most of our pages.
    • The catalog is straightforward and easy to use and having the ability to update pricing and other key pieces based on customer group is very helpful.
    • Many of the extensions Adobe Commerce has help us to do what we need to do more quickly without a great deal of development efforts and cost.
    Incentivized
    Read full review
    SAP
    • Centralized Data Management: SAP Commerce Cloud excels in centralizing data from various operational sectors, which is pivotal in the chemicals industry. This feature allows for better oversight and management of complex supply chains, regulatory compliance, and customer interactions. Having a single source of truth for crucial business data minimizes discrepancies and promotes informed decision-making.
    • Real-Time Data Processing: The real-time data processing capability of SAP Commerce Cloud is invaluable. It aids in timely adherence to regulatory changes and helps in meeting customer demands promptly. In a sector where regulations and market conditions are ever-evolving, real-time data processing is fundamental for maintaining compliance and ensuring customer satisfaction.
    Incentivized
    Read full review
    Cons
    Adobe
    • Magento Commerce Cloud can be complicated to develop for. In our field, it has been a struggle at times to find qualified developers.
    • Our merchandising team sees performance issues from time to time. Updating a product and waiting for the change to clear the queue can take up to an hour in some situations.
    • Because of the incredible amount of features that Magento Commerce Cloud offers, training new employees to use Magento takes a long time.
    Incentivized
    Read full review
    SAP
    • It's a little pricey; further cost reductions will expand product selection; also, trained operators are required.
    • HAC occasionally functions extremely slowly and does not provide any problem messages; it simply gets stuck. Logging into the Backoffice for testing purposes causes a lot of trouble; it does not enable us to log in in one attempt, and the page refreshes every time we enter in the credentials.
    Incentivized
    Read full review
    Likelihood to Renew
    Adobe
    It has the best overall price point. It is super cheap and the connection between our ERP system is unmatched by any other Ecommerce sites we have talked with. We honestly can't get this level of complex customization without having to spend a fortune somewhere else. It is able to do everything we need it to do for the right price.
    Incentivized
    Read full review
    SAP
    I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
    Read full review
    Usability
    Adobe
    Being unable to store quotes for later was annoying. People called up expecting to pay there and then, and having to place them on hold whilst you added items to the basket and input all their customer information in was annoying for them and us, making us look unprofessional.
    Incentivized
    Read full review
    SAP
    More true headless and a more rationale pricing. Since moving from the Hzbris Monolyth towards SAP Commerce Cloud a lot of progress has been made, but dissecting the monolyth into composable components where you just pay for what you use is still a longer journey and here pricing should be more realistic. Things become so expensive once they have the SAP stamp on them (example the SAP CIAM)
    Incentivized
    Read full review
    Support Rating
    Adobe
    The technical service was impeccable. They were on point and were very knowledgeable.
    Read full review
    SAP
    We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
    Incentivized
    Read full review
    Online Training
    Adobe
    Great value for an flexible, open source platform.
    Read full review
    SAP
    No answers on this topic
    Implementation Rating
    Adobe
    No answers on this topic
    SAP
    Scalability of the product was good Seamless integrations were helped in reducing the implementation for the development team to integrate with the SAP ERP Product framework helped customer to customize and adapt the new features which were developed basis business processes and ease of customer experience. Deployment and creation of the build becomes very easy with the CCv2 setup.
    Incentivized
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    Alternatives Considered
    Adobe
    Magento Commerce was previously put into place and used right when I came onboard. We used it for quite some time, but ultimately the need for our company's specific customizations became too difficult to manage during core updates. We specifically needed a more specialized way of calculating shipping, connecting with our 3PL's inventory API, managing specialized discounts and codes, and even the way we showcased information on the product pages.
    Incentivized
    Read full review
    SAP
    SAP Cloud is much better than GoDaddy. it was a smooth transition and every aspect of the program is easier. My scalability increased greatly from GoDaddy to SAp Commerce Cloud and sales are now tracked easier and inventory is at the touch of a button, making sales much easier than previous software.
    Incentivized
    Read full review
    Scalability
    Adobe
    No answers on this topic
    SAP
    The business users/admins were able to quickly segment products by brand, allowing for unique branding and header-less page design. As new products are added to the SAP backend, all characteristics and pricing automatically migrate to Commerce Cloud. We also segment our user sign-on (domains) by brand and allow targeting displays.
    Incentivized
    Read full review
    Return on Investment
    Adobe
    • Great for SEO. We have been able to build out a huge number of highly targeted pages on the site that have propelled our SEO to the next level
    • Magento plugs in with many third party tools including ERP's, CRM's, shipping tools. It is a core part of our tech stacks and has allowed us to improve our capabilities as a business.
    • Has enabled us to provide a best in class web experience for our customers. We are constantly expanding the capabilities of Magento and to improve sales and grow our business.
    Incentivized
    Read full review
    SAP
    • It has a positive impact on my client's business and ROI is higher than expected. As orders count is increasing due to smooth and better experience.
    • My current client's customers have given very positive experience about new website built on SAP Commerce Cloud.
    • Due to SAP Commerce Cloud website rollout is very easy and due to it, my current client has introduced around 25 websites. As SAP Commerce Cloud logic needs to develop once and can be reused for multiple websites easily with minimal effort.
    • Branding is also very easy as promotions, events can be implemented on the website easily and with minimum time.
    • SAP Commerce has helped our client to integrate the Recommendation tool ISS which is easy to configure after this tool product sale is increased. The best thing was that integration was very easy and quick.
    • One option of Blue/Green deployment helping us to check the production release in advance on production environment. Prev we don't have this option and many times face P1 issue in prod which had ruined client reputation. But now this feature is helping lot
    Incentivized
    Read full review
    ScreenShots

    SAP Commerce Cloud Screenshots

    Screenshot of the Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of commerce sites on two different mobile devicesScreenshot of a landing page from an e-commerce siteScreenshot of a web page with product categories and search results from an e-commerce siteScreenshot of headless commerce storefronts