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commercetools

Score8.2 out of 10

9 Reviews and Ratings

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What is commercetools?

commercetools is a composable commerce and frontend eCommerce solution, supporting B2B and B2C online selling with a dynamic interface that handles complex catalogs.

Categories & Use Cases

Media

Screenshot of the Merchant Center dashboard
Screenshot of an order
Screenshot of the time zone selector

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Screenshot of the Merchant Center dashboard

Key Features

Learn about the best (and worst!) features commercetools has to offer, as determined by TrustRadius' reviewers.
Based on 9 ratings of commercetools's features
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Top Performing Features

  • Product catalog & listings

    Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.

    Category average: 8.3

  • Bulk product upload

    Admins can upload products in bulk using spreadsheets.

    Category average: 7.5

  • Product variations

    Products with variations or configurable options are easy to list and easy to browse.

    Category average: 8.1

Areas for Improvement

  • Personalized recommendations

    Display or recommend certain products depending on the customer’s identity or shopping/browsing history.

    Category average: 7

  • SEO

    The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.

    Category average: 7.7

  • Abandoned cart recovery

    Saves contents of abandoned carts and allows customers to purchase on a future visit; may send a reminder email to the customer and/or a report to the merchant to help convert abandoned carts into sales.

    Category average: 7.6

Most Frequent Users

Top 3 industries using commercetools
Based on HG Insights installation data
View all Reviews
#1 most frequent

Professional, Scientific, and Technical Services

26.8%

98 installations of 366

#2 most frequent

Manufacturing

18.9%

69 installations of 366

#3 most frequent

Retail Trade

17.2%

63 installations of 366

Reviews

What users are saying about commercetools.
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Approach for modern, headless Commerce

Matthias SteinforthView profile
Managing Partner in Corporate at kernpunkt, Agentur für eine digitale Welt (51-200 employees employees)

Pros

  • Very good documentation
  • Stabile and scalable Microservice-Architecture
  • Cloud Native Platform

Cons

  • Missing modern Frontend SDKs
  • Integrations to current 3rd Party Platforms

Return on Investment

  • Reduce costs for updates and maintenance

Alternatives Considered

Spryker Cloud Commerce OS, OXID eShop, Magento Commerce, part of Adobe Commerce Cloud and SAP Commerce Cloud (formerly SAP Hybris)

Other Software Used

Spryker Cloud Commerce OS, Shopify Plus

Comprehensive API activated e-comemerce cloud solution!

Incentivized
Verified User
Manager in Information Technology (1001-5000 employees employees)

Pros

  • Fully API enabled platform - There is no need to use SQL or other customization. APIs cover full range of functionalities needed for an eCommerce platform and are easy to extend.
  • Cloud solution - CommerceTools is a cloud solution so there is no back office hosting/maintenance. Simply enable the API tokens and use the platform!
  • Ever expanding - The solution contains all the necessary functions to run a successful ecommerce business and the functions are constantly expanding and new capabilities are introduced.

Cons

  • Pricing - Commercetools has pricing limitations with respect to customer/SKU combination. If an organization provides lots of custom/contract pricing for customers, Commercetools has difficulty mapping it in. They are working on this to make it more flexible.
  • Geographic variations in product portfolio - Commercetools has central product master that doesn't provide product activation/enabling based on different geographies/elevation/sales office structures. Some creative mapping skills are needed to overcome this limitation.
  • Data mapping limitations - Commercetools lacks in out of the box data mapping limitations to full fledged ERP platforms. Extensive data mapping workshops are necessary to fit the functionalities of an ERP platform from order, to delivery , to warehouse operations and billing.

Return on Investment

  • We were able to successfully launch the ecommerce platform in under 4 months of starting development work.
  • Integrate the same APIs to different client facing solutions.
  • The total cost of platform recovered in 8 months of deployment.

Alternatives Considered

SAP Commerce Cloud (formerly SAP Hybris) and Salesforce Commerce Cloud