Item: Webex Calling
Rating: 8
Author: Verified User

Overall Satisfaction with Webex Calling

Use Cases and Deployment Scope

Our business uses this application for daily meetings, educational courses and remote work messages. We utilize Webex Calling as a means to keep in touch with our local and global contacts. It allows professors to teach remotely and students to attend class even if they are sick. Webex Calling proved its use especially during COVID when the campus was shuttered for almost a year.

Pros and Cons

Pros

Federated messaging
Uninterrupted calling
Provides cost savings

Cons

Combine the Webex Calling and Webex Meet applications
Allow for skins for user personalization
Allow contacts to be added without your contact list

Return on Investment

Lesser cost than Zoom
Users already know how-to use the app
Costs can/will come down

Alternatives Considered

Zoom Phone

We are trying to keep a uniform style of communications and would like to have it across one platform that is easy to use and simple for users in the long run.

Key Insights

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Other Software Used

Zoom Phone, Microsoft Teams

Likelihood to Recommend

Our call centers would benefit from this so we would not have to supply a desk phone nor would we need to worry about timing, VPN timing. We can load this on any laptop and send them home to work.

Webex Calling Feature Ratings

Comments

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I would use Webex Calling