An efficient and A trusted Software: Webex Calling!
March 11, 2025

An efficient and A trusted Software: Webex Calling!

Pahul Singh | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

Been a happy user of Webex Calling since 2021. I have been using it for Cloud-Based calling as Webex Calling is entirely cloud-hosted, eliminating the need for on-premises hardware and reducing maintenance costs. They have also helped us reducing the downtime and go to market time due to that. One of the best things about Webex Calling is that it Offers local calling in over 100 countries, making it ideal for businesses with international operations.

Pros

  • VOIP
  • Cloud based systems
  • Advanced Call Management
  • Integrations with Cisco Suite

Cons

  • Dependence on Internet Quality
  • Costing
  • Compatibility with systems
  • Helped reduce Go to market time
  • Helped increase customer connections
  • Helped in communication withing organization
We have combined other solutions as well with Webex Calling as it's by the Cisco team. We have integrated it directly with Cisco Suite and they have been working seamlessly with that, Webex Meetings, Slido etc. Everything is working well with Webex Calling, it's a one stop solution for businesses to connect.
It has met all the expectations we had. It is safe to use as well and it does provide security and trust to Cisco, which makes it more reliable for the end users. I feel that they have been doing really great in terms of security and integrity. I am a happy user so far.
It does have an advantage due to the name attached behind it, that is Cisco. Due to that it makes it more reliable and trusted solution followed by the integrity they provide us. I fell that it is the best solution available in the market so far. The features and the dashboards are on the next level.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

I personally feel that it is one of the best calling solutions available in the market. The Cisco team helped us save thousands of dollars by making efficient connections between teams. We use it for internal connections as well as our customer support team is also using it to talk to the customers.

Webex Calling Feature Ratings

9.5
Hosted PBX
9
Directory of employee names
10
9.3
Answering rules
10
Call recording
9
Call park
9
Call screening
10
Business SMS/External Messaging
9
Online Fax
9
Voicemail Transcription
9
9.0
Mobile app for iOS
9
Mobile app for Android
9
9.0
High quality audio
9
High quality video
9
9.7
Calendar integration
10
Meeting initiation
10
Record meetings / events
9
10.0
Desktop sharing
10
10.0
Live chat
10
10.0
User authentication
10
Participant roles & permissions
10
9.8
Centralized communications management
10
Team messaging
10
Team document sharing
10
Call and meeting analytics
9

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