Item: Webex Calling
Rating: 5
Author: Verified User

Overall Satisfaction with Webex Calling

Use Cases and Deployment Scope

Webex Calling is without a doubt, one of the biggest meetings & collaboration tools we use at our company, but while it is great, and especially secure, it is not our company standard for communications.

Pros and Cons

Pros

Security is well designed
Recording a call is simple and easy
High quality sound and video

Cons

Pro version is very expensive compared to alternatives
Slowest of our communication tools to boot up

Return on Investment

Secure platform for communications is always important to us (long term ROI)
Downtime in joining calls/meetings can be frustrating (negative impact)

Alternatives Considered

Zoom

Webex Calling is great, and has very similar features to Zoom. I would actually see that we prefer Zoom merely because of the price point. If the price point of both products were the same, we would definitely be more content with using Webex Calling as the standard.

Key Insights

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Other Software Used

Google Maps API, Google Meet, Google Authenticator

Likelihood to Recommend

I think Webex Calling is a great tool, especially for a company that does have international calls quite frequent. The user interface is simplistic, but streamlined, leading to a user favorite, to be utilized from anywhere in the world.

For the non-pro version, there are much better alternatives in the market. We experience a lot of slowness in joining calls/meetings.

Webex Calling Feature Ratings

Comments

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Webex Calling is an excellent tool for collaboration