"Webex: Reliable and Feature-Rich for Enterprise Communication"
March 14, 2025

"Webex: Reliable and Feature-Rich for Enterprise Communication"

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

This was used in my org before Zoom came in. We used this widely as our teams were distributed across many New York, Chicago, Toronto, and Pune, India locations. This was useful as it allowed us to maintain collabs between all the teams. The share screen functionality helped us debug problems together.

Pros

  • Enterprise grade awesome security.
  • Meeting tools like Live chat, screenshare and Q&A.
  • Inherent noise cancellation features.

Cons

  • GUI is a bit clunky, but that may be a personal preference.
  • Integration with 3rd party tools/activities such as Google Docs, MS Office Online, MS Visio, etc.
  • If bandwidth flickers then performance becomes degraded.
  • Mobile App is a bit clunky to use.
  • Increased Productivity and Efficiency.
  • Cost Reduction by enabling remote meetings, reducing the need for in-person travel-dependent meetings.
  • Improved Business Continuity during world-affecting scenarios like COVID-19, natural disasters, political turmoil, etc.

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

No

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Scenarios Where Webex Is Well-Suited: Large enterprise-level meetings, companies with a hybrid/work-from-home environment, Places where we want to have formal large group meetings, and also suited for high-security-related meetings like in Healthcare and government. Scenarios Where Webex May Be Less Appropriate: For quick, informal video calls among friends or small, very informal teams, simpler, more lightweight apps might be preferred. Webex's enterprise-grade features can sometimes feel overkill in these situations. While Webex has collaboration tools, if a team is looking for rapid and informal collaboration, some other platforms may provide a more streamlined experience when we want to have meetings on mobile apps.

Webex App Feature Ratings

Task Management
3
Scheduling
7
Mobile Access
7
Search
5
Visual planning tools
8
Chat
7
Notifications
8
Discussions
5
Surveys
1
Internal knowledgebase
1
Video files
7
Audio files
7
Access control
10
Advanced security features
10

Comments

More Reviews of Webex App