TrustRadius: an HG Insights company

Webex App

Score8.3 out of 10

1,630 Reviews and Ratings

What is Webex App?

The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

Top Performing Features

  • Integrates with GoToMeeting

    Integrates with GoToMeeting for web conferencing.

    Category average: 8.6

  • Integrates with Outlook

    Integrates with Microsoft Outlook to tie in email threads.

    Category average: 9.3

  • Discussions

    Users can join groups or message boards for forum-style collaboration.

    Category average: 8.4

Areas for Improvement

  • Visual planning tools

    Includes visual tools such as pinboards, mind-maps, or charts for collaborative brainstorming and/or workflow planning.

    Category average: 6.6

  • Integrates with Gmail and Google Hangouts

    Integrates with Gmail and Google Hangouts.

    Category average: 6.2

  • Integrates with Google Drive

    Integrates with Google's cloud storage platform, Google Drive.

    Category average: 6.2

Enterprise calling messaging and file sharing in one place

Use Cases and Deployment Scope

We use Webex primarily because of enterprise clients that prefer using it as their communication platform. While we continue to use other tools for our standard clients, there's something about Webex that makes it the go-to for enterprises operating in highly regulated markets. Either way, it does video calls, screen sharing, text messaging and file sharing with as much ease as any other app.

Pros

  • High quality audio calls even on poor networks
  • Messaging that continues before and after meetings
  • Screen sharing is feature rich for presentations
  • Files can be shared in the same calling thread

Cons

  • The mobile app sometimes crashes when changing volume
  • UI feels dated in comparison to what's standard these days
  • Notifications can't be customized much

Return on Investment

  • Saves us roughly $150/mo by eliminating separate file sharing and management apps
  • Improves our turnaround time by maintaining all communication in the same threads

Alternatives Considered

Google Meet and Microsoft Teams

Other Software Used

Todoist, Asana

Webex an instant communication and meeting solution

Use Cases and Deployment Scope

I have been using Webex suite app for almost 2 years in my organization and i feel its a lightest app with all the enterprise meeting solution. We are using for instant chat which also be accessed on mobile phones.

Pros

  • Instant chat with colleagues
  • Quick file sharing capability
  • Mobile accessibility

Cons

  • Set different notification tone for chat groups
  • UI/UX can be improved

Return on Investment

  • Positive impact is due to instant chat
  • No Negative impact so far

Alternatives Considered

Microsoft Teams

Other Software Used

Microsoft Teams

An application I didn't know I like it.

Use Cases and Deployment Scope

It's our main chat application and video call application. It solves communication problems. It helps us get summaries and recordings of our calls. It also enables us to establish channels for communication between groups and be more transparent with our messages. Additionally, I have been using it lately to screen record explanations and share them with others, as it has a platform similar to Loom, and it has been excellent. I think they need to add more functionality to it, but it's a nice addition to a robust application.

Pros

  • AI integration.
  • Video calls.
  • Chat Channels.

Cons

  • Screen record messages.
  • AI for writing.

Return on Investment

  • Time on app.

Alternatives Considered

Slack and Microsoft Teams

Other Software Used

Microsoft Teams, Figma, Miro

Webex Review

Use Cases and Deployment Scope

We currently use Webex for large town hall meetings where we stream communications between management to field workers. We also use it in our meeting rooms where we use smart boards integrated with Webex for collaboration with team members onsite and remote. The scope of our use case is to support remote collaborations from a small to large scale.

Pros

  • Live streaming to a large audience
  • Collaboration between on site and remote workers
  • Creating live drawings between team members and saving recordings

Cons

  • Webex Audio can sometimes drop
  • Webex could have more collaboration tools like creating tasks
  • Webex can have more integrations with microsoft tools

Return on Investment

  • Webex has helped communicate management changes to over 10K employees
  • Webex has been invaluable for help desk to solve hundreds of tickets via screen sharing
  • Webex has been helpful in communicating with network technicians to install over hundreds of new installs per year

Alternatives Considered

Cisco Secure Access and Cisco ThousandEyes

Other Software Used

Cisco Catalyst 9800 Series Wireless Controllers, Cisco Nexus 9000 Series Switches, Cisco ThousandEyes

Intuitive and modern communication portal

Use Cases and Deployment Scope

Webex App is a very useful application for video chatting and live messaging. It is undoubtedly a valuable asset for our operations as our operations totally depend upon the video calls facilitated by Webex and its dashboard. Queries are discussed on live calls and even crucial information is shared using Webex App both desktop and mobile apps.

Pros

  • High definition video calls
  • Audio capability
  • Screen sharing
  • Document sharing

Cons

  • None

Return on Investment

  • Best value received on ROI