Webex App Review
Updated March 13, 2025

Webex App Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

We utilize Cisco's platform for calls that are scheduled by their employees. This ensures seamless communication and collaboration with Cisco's team. On the other hand, for calls scheduled within our organization, we rely on Microsoft Teams. This platform is integrated into our workflow, providing us with robust features for meetings, file sharing, and real-time collaboration. By using these two platforms, we can maintain efficient and effective communication both internally and externally.

Pros

  • Share screen is easy and fast
  • Option to Pause Screen Share
  • Stable

Cons

  • Too dark
  • Not very intuitive
  • The organization of attendees during calls is weird and the change options are limuted
  • Layout seems outdated
  • A bit complex sometimes
  • No impact
Microsoft Teams is more intuitive, experience is lighter and friendly, more intuitive, easier to navigate and better integrated with remaining aplications that we work with. Webex takes too much time to setup the calls, sometimes it gets a bit anoying the message "setting up the chairs". Webex should just do it faster.

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

No

Possibility to pause the screen share is definetly a plus. This allows to navigate to other windows, while the screen keeps being shared with the audience. However, the calls on temas are not pleasant, the layout is too fixed, dark and looks outdated. After the call window is minimize is tricky to get back on the default display.

Webex App Feature Ratings

Project Management
6.0
Mobile Access
6
Communication
6.0
Chat
8
Notifications
4
Surveys
7
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
5
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
File Sharing & Management
Not Rated
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated

Cisco Hybrid Work

Cisco Webex Experience

Using Webex App

70 - Sales, Managers and Pre-Sales Engineers
3 - People who deliver and integrate Webex projects to our customers (we are a Cisco partners in several technicall areas, including collaboration).
  • Voice Calls
  • Video Calls
  • Cisco Trainings
  • We are not
  • Webex needs to e lighter and simpler
I tend to avoid using webex nowadays, it's not as intuitive as Mirosoft Teams. It's not simple to manage and navigate on screen during call, less flexible and more complex, more difficult to integrate on email when we have the complete Office 365 setup. Also, the time it takes to setup a call is anoying and blured background on Video calls consumes a lot of CPU usage.

Evaluating Webex App and Competitors

  • Other
To have calls with Cisco Teams.
Nowadays we use Microsoft Teams for all.

Webex App Implementation

Since I did not participate in the implementation of the Webex App, I am unable to provide a rating for the satisfaction level. For a more accurate assessment, it would be best to consult with colleagues who were directly involved in the implementation process. They can offer valuable insights and feedback based on their experience.
  • Third-party professional services
  • Don't know
Unfortunately, I do not have the information regarding the third-party professional services company that performed the implementation. If you need further details, you may want to reach out to the team responsible for managing the implementation or the IT department within the organization. They might have the necessary information or be able to guide you to the right resources.

Webex App Training

  • No Training
No. Probably having training would improve my opinion and usability of Webex.

Configuring Webex App

i don't have experience on webex configuration
I don't have experience with webex configuration
No - we have not done any customization to the interface
No - we have not done any custom code

Webex App Support

My IT team provides the user support for Webex.
ProsCons
Support cares about my success
Escalation required
Need to explain problems multiple times
I was not involved on the purchase process.
No.

Using Webex App

It works fine

Webex App Reliability

In my experience, Webex is a widely available platform that supports global collaboration across multiple devices and platforms. However, I have found that setting up calls can sometimes be frustratingly time-consuming, especially when you're jumping from call to call, from teams or webex, and webex is for sure the app that takes longer to initiate the calls.

Integrating Webex App

  • Microsoft Teams
It's extremely dificult to make Teams calls using Webex video conference systems.

Relationship with Cisco

I was not involved with the vendor on this process.
I was not involved with the vendor on this process.
I was not involved with the vendor on this process.
I was not involved with the vendor on this process.

Upgrading Webex App

  • I'm not sure if it was upgraded
  • I'm not informed if it was upgraded

Comments

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