Webex App the Robust Collaboration Tool
Updated March 13, 2025

Webex App the Robust Collaboration Tool

jeffrey moura | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

The product is used to allow enriched collaboration between colleagues. it is used also for large events where several hundreds or thousands of participants are expected. the main aim is to be able to provide a feature enhanced tool to both meeting host and participants to foster high engagement from the participants

Pros

  • Share content
  • Perform team meetings
  • Share documents
  • Communicate one to one and in group
  • usage of AI features freely

Cons

  • It can be tricky to use the calling part
  • Sometimes the app launches the Webex Meetings app
  • The pairing with video endpoints
  • sometimes the limitations linked to the roles are not very clear
  • the integration with other software is less streamlined compared to competitors
  • It has a positive impact on the time spent on projects.
  • It has positive impact on progress made on a topic.
  • It is easier to share information thus saving time.
  • it is quite straight forward now to organise and start meetings from any platform be it on mobile or laptop
  • We can collaborate in chat spaces with persons who are outside our organisation without having to do complex configurations
  • we use it to communicate rapidly with our customer which contribute to create somekind of intimacy with thouse customers
Webex App seems to be more robust and has a more attractive Gui. the fact that webex looks technologically superior compared to other solutions thanks to the various features that are being offered to customers. we are also working in different geographical locations and also using different languages, i believe the translation feature of webex ai will be of great help as it is free of charge for the basic part compared to the paid feature of copilot

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

Microsoft Teams, Skype for Business / Lync (discontinued), Zoom Phone
It is really nice to use when you want to collaborate before during and after meetings. We can share documents, we can work together on a Miro wall or a Trello. We can easily collaborate with persons outside our organisation also. i really like the fact there are AI features like meeting summary but also the noise reduction feature that helps to participate to meetings in any environment.

Webex App Feature Ratings

Project Management
9.2
Task Management
8
Scheduling
9
Mobile Access
10
Search
10
Visual planning tools
9
Communication
9.5
Chat
10
Notifications
9
Discussions
10
Surveys
9
Integrates with GoToMeeting
Not Rated
File Sharing & Management
8.9
Versioning
8
Video files
9
Audio files
9
Document collaboration
9
Access control
9
Advanced security features
9
Device sync
9

Cisco Webex Experience

Using Webex App

10000 - we have several functions including customer facing role and also back office one.
3000 - 
we initially had 3000 users to support.
the scope was mainly french users that were involved on internal and external meetings where they had to use webex
  • internal team meetings
  • customer meetings
  • partner meetings
  • during covid 19, it was easier to deploy webex as collaboration tool for teleworking
  • for hybrid events like product roadshow
i believe it is a very good tool with great interface in comparison with other tools that are available on the market

Webex App Support

The support is good and we have a good response when there are incidents.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Support understands my problem
Support cares about my success
Quick Initial Response
Escalation required
Difficult to get immediate help
no we have a standard internal report. we have a well trained team
i believe it was during the changes that we saw on control hub recently. they provided regular updates on a ticket that i have opened

Using Webex App

It is very easy to use the app for the various activities that I have to do.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Convenient
Feel confident using
Lots to learn
  • the breakout session
  • the slido part
  • the stage view
  • the specific configuration for some meetings
Yes - it is quite nice but it was a bit confusing on why we had to download both webex app and webex meetings app on the phone

Integrating Webex App

the integration is straight forward in general with adequate documentations.
  • microsoft teams
yes we would like to include webex calling to microsoft teams
  • File import/export
  • outlook
  • authentication tool
it was a bit difficult to integrate the outlook part since there are a lot of restriction on our tool
i believe the documentation and step by step guide with screenshots will be very helpful for customers.

Comments

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