Webex App
Updated November 21, 2024

Webex App

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

Basically, we use this app while we contact Cisco and they imitate a Webex App session to troubleshoot the issue that we face, it's easy to use and has multiple options like sharing of screen, giving remote access to another person, sharing the file, etc. Also, the audio quality is good.

Pros

  • Screen sharing.
  • Giving remote access to other.
  • File sharing.
  • Good audio quality.
  • Easy to use.
  • Can have video call also.
  • Very rare glitch.

Cons

  • I did not face that many issues while using app.
  • So I don't see any cons.
  • It's good app.
  • Overall we have positive ROI
  • Its easy to maintain and require less Human Resources
  • Maintenance cost is less
Actually, I find Webex App better than others so I never used any other app apart from Webex App, so I can't say any thing about other apps. But would suggest my colleague and other guys use this app, good app for each use and troubleshooting if you are in the technical field

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

When you want to have a meeting to troubleshoot any issue or have to give a remote meeting to another person to troubleshoot the issue. So if particularly talk about the technical stuff, to troubleshoot the issue with the help of Cisco TAC, I would use this app as this is very easy to use.

Webex App Feature Ratings

Project Management
7.8
Scheduling
10
Mobile Access
10
Search
10
Visual planning tools
1
Communication
10.0
Chat
10
Notifications
10
Discussions
10
Surveys
10
Internal knowledgebase
10
Integrates with GoToMeeting
10
Integrates with Outlook
10
File Sharing & Management
8.5
Versioning
10
Document collaboration
10
Access control
10
Advanced security features
10
Integrates with Google Drive
1
Device sync
10

Cisco Hybrid Work

Cisco Webex Experience

Using Webex App

200 - Operation teams and other technical teams use this webex app for troubleshooting call
some user use webex to any internal meeting
10 - Basically to manage and give support dor webex, a person should have certificate in Webex and also that guy should have deep knowledge of workflow of webex app
  • Scheduling a troubleshooting meeting
  • Scheduling an internal meeting
  • Chatting
  • We are using webex app in simple way
  • Did not think of this
As webex app helping us alot

Evaluating Webex App and Competitors

  • Scalability
  • Integration with Other Systems
As we have integrated webex system with cisco unified communication manager

Webex App Implementation

It was smooth implementation as we got the help from vendor
  • Implemented in-house
Not sure - Na
  • It was smooth process as we got the help from vendor

Webex App Training

  • No Training
After the implementation of, we got few sessions for training from the vendor
Yes

Configuring Webex App

In comparison of other apps, the configuration is easy and mot that much complex
Please go through cisco documents and get vendor help
No - we have not done any customization to the interface
No - we have not done any custom code
We did not do any customisation

Webex App Support

This is very rare we face issues with Webex App, but even if rarely we face an issue, we get quick support from the Webex App team to get it resolved. And they are quick in response, so don't face many problems even if we face any issue. Thank you.
ProsCons
Quick Resolution
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We are in initial phase and testing is going on, after successful response from users, we have given access of webex app for few user only, after that we going to implement cluster wide, so as of now we have not purchased premium but later will purchase it. Thank you
I do remember one time we were having issue with scheduling meeting via webex app, so users were impacted by this, so we raised a priority case with webex team, and within 15 minutes they joined the troubleshooting call, and their experienced engineer fixed the issue in 30 minutes only.

Using Webex App

As I mentioned earlier in every aspect Webex App will suit you, even if you are troubleshooting anything and for that, if you require meetings then you can use Webex App and even for internal meeting you can use Webex App, even for chat you can have use of Webex App, so overall satisfied.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Feel confident using
None
  • Scheduling a meeting is very easy
  • Screen sharing is very easy
  • No fluctuations during video meeting
  • As of now none
Yes - The mobile Webex app is same as the system Webex app.
-easy to schedule meeting .
-easy for screen sharing .
-there is no lag in mobile Webex app.
-we get similar functionality as we have in desktop Webex app.
-Mobile webex app work in background as well while you are working on other applications in the mobile phones

Webex App Reliability

As webex solution is very scalable, we can increase the number of webex users
Never faced any major outage which cause unavailability of webex app
Webex app work very smoothly without any lag

Integrating Webex App

That is very easy process to integrate
  • Yes we have integrated Cisco Unified Communications manager
Yes we got the help from vendor for smooth integration between Cisco Unified Communications manager and webex
  • AppExchange or similar marketplace
Through application and sip trunk
  • Cisco Unified Communications manager
There was mo major chalanges to integrate cusco unified communication manager with webex
You require basic knowledge of integration of webex app with other app,

Relationship with Cisco

Their were very professional and they knew the exact solution that we require after we explained our requirements to them
so yes it was very smooth experience
After the sale the product was delivered on time and the implementation was started on time
Not sure
They are well trained professionals, so they will help you out their own

Upgrading Webex App

  • Not upgraded yet as we are using latest version
  • Scalabilty and integration with more cisco products

Comments

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