The Webex App review from a CSXM Perspective
Updated November 21, 2024

The Webex App review from a CSXM Perspective

Kavinien Kooroosamy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

In my orgnisation we support Webex App as a partner for many customers. We support the Webex App as customer success experience manager, where we do review and analyse the data so that we can forecast on growth. This helps to identify the need of additional licences and helps to support the customer needs.

Pros

  • Messaging within organisation
  • Create meeting and invite participant to join in virtually around the world
  • Integrate other collaborations solutions like the calling and so on

Cons

  • Improve DECT integration on the calling features
  • Make it more flexible to to pair devices via control hub
  • Make recording available for the supervisor so that they can extract calls records for agent within the infrastructure
  • Less complex in terms of billing for a mobile operator
  • More flexible and less complex in terms of use
  • The cost of the licences model is less compared to what a company would have to pay to normal operator
The Webex Contact Center Solution is a perfect collaboration tool that helps IT administrators to set up call centers or contact centers within same organisation using 1 single tool, which is called the Webex Control Hub. The Webex Control Hub englobes many other applications that helps to bridge the gap between all collaboratives solutions. I have set up contact center for many customer and it is an amazing tool for both supervisor and agent. It's great to see Cisco integrating several components within control hub

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

No

Would you buy Webex App again?

Yes

I have managed the build and run for Webex Calling implementation. Migrations and activating phone numbers are quite tedious when you have a large number of users, maybe we can add the numbers directly in bulk update and activate it accordingly.

It is also difficult to do an extract and to read which licences type and when the licences was assigned on the users list accordingly.

Webex App Feature Ratings

Project Management
6.0
Task Management
9
Gantt Charts
4
Scheduling
7
Workflow Automation
5
Mobile Access
4
Search
6
Visual planning tools
7
Communication
7.5
Chat
8
Notifications
8
Discussions
7
Surveys
7
Internal knowledgebase
Not Rated
File Sharing & Management
6.3
Versioning
7
Video files
6
Audio files
6
Document collaboration
7
Access control
6
Advanced security features
6
Device sync
6

Cisco Hybrid Work

Cisco Webex Experience

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