Verint review
Updated September 07, 2023

Verint review

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

Workforce analasys, scheduling, forecasting, and intraday management.

Pros

  • Forecast tool has graphical displays.
  • Many options for scheduling
  • Menu is easily to utilize

Cons

  • help menu
  • loading screens, bugs, glitches
  • simpler base scheduling system
  • Visualization into schedule gaps
  • Running forecast weeks out
  • Intraday for individual queues
Verint's ability to give reps auto volunteer and PTO submissions provide a definitle benefit over some competitors. Genesys ability to easily move schedule events are stronger than the current Verint event tool.

Do you think Verint Workforce Management delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management's feature set?

No

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Workforce Management again?

No

The forecasts produced have aided in finding time to schedule meetings, trainings, and time off.
I have not utilized the mobile functionality
Genesys IVR, Genesys PureConnect (discontinued)
Verint does well with the graphing of the forecast and visualization of projections. Improvement could be made in viewing all of a campaign's reps on less pages. Time off and volunteer approval could be reviewed and enhanced.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 3 years ago
    Hi! Thank you for leaving a rating and a review for our WFM solution. We appreciate your kind comments about our forecast tool’s visualization capabilities, its accuracy, and the scheduling options. Thank you for also providing your feedback on areas to improve on. We would love to hear more of your thoughts about new or different features you would like to see in the future. Please reach out to our customer service support team or via our form on verint.com/contact. Have a great day!
  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 3 years ago
    Hi there! Thank you for updating your review with more details. We appreciate you giving some thought to the viewing settings in WFM. We’d also love to hear more about your feedback on volunteer approval processes. Feel free to submit more information any time! Cheers

More Reviews of Verint Workforce Management

  1. Home
  2. Workforce Management Software
  3. Verint Workforce Management Reviews
  4. User Review of Verint Workforce Management