Verint - Helping staffing gaps to increase members' great experiences
Updated September 07, 2023

Verint - Helping staffing gaps to increase members' great experiences

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

Created a consistent staffing model throughout our branches, helped show where the staffing gaps were, and helped with decisions on how to fill those gaps.

Pros

  • Reduce staffing gaps

Cons

  • Access to reports
  • Reduced overhead expenses
There was one other one, but I can't recall the name right now. At the time Verint was chosen, we considered ourselves as retail operations instead of branch operations and were very interested in how to staff the PT and FT mix.

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

Since we have various locations that are unique in customer base as well as customer needs, Verint was able to help distinguish these areas for us and focus on staffing based on those needs
We have not used mobile application
When we first created floater positions, Verint Workforce Management helped show us where the gaps in staffing would be and we were able to fill those gaps with a floater.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 4 years ago
    Hi there! Thank you for sharing your thoughts and experience with us. We are so glad that WFM has helped reduce staffing gaps, reduce overhead expenses, and more! Also, thank you for sharing your feedback on access to reports. Feel free to submit more information on this issue if you like. Have an excellent day!
  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 3 years ago
    Hi there! Thank you for updating your review with more details. Very happy to hear that Verint WFM still meets and exceeds your expectations! If you have any updates to this review in the future, feel free to edit it with new information as you continue to use the solution. Keep up the great work! Cheers

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