Benefits of Verint!
Updated September 07, 2023

Benefits of Verint!

Alison Jones | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

We use Verint to manage our schedules- when we have our breaks, lunches, and other meetings that take us away from our desk. It helps management to know how everyone is spending their time and also helps our customers to have people available during the times they really need us.

Pros

  • manage schedules
  • organizing
  • communication

Cons

  • a lot of areas to navigate through
  • information overload
  • improved availability
  • improved opportunity for connection w/ team members

Do you think Verint Workforce Management delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

Verint is helpful for organizations that want/need to organize their employees' time spent during their shift, to ensure that customers needs are met.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 3 years ago
    Hello Alison! Thank you for taking the time to review our WFM solution. So happy to hear that you found Verint's forecasting and scheduling capabilities highly valuable in your line of work. I will pass along your comments to the team. Have an excellent day!
  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 3 years ago
    Hi there, Alison! Thank you for submitting an update to your review. Very happy to hear that Verint WFM still meets and exceeds your expectations! If you have any updates to this review in the future, feel free to edit it with new information as you continue to use Verint WFM. Keep up the great work! Cheers

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