Item: TeamViewer
Rating: 8
Author: Rob Battaglia

Overall Satisfaction with TeamViewer

Use Cases and Deployment Scope

We use TeamViewer to access remote machines that house our accounting systems. The program allows remote users to gain access to accounting information and input invoices, receipts, change orders and anything else that our accounting teams needs. We also use it to access estimating programs that don't work well over VPN connections.

Pros and Cons

Pros

Remote access.
Using local equipment to print while in remote session.
Showing others what is happening on their screen.
Remote support.

Cons

Remote interface not as intuitive as other remote access clients.
Auto delete program after remote session is complete.
MS Outlook Add-in crashes a lot.

Return on Investment

Allows remote users to process accounting information.
Allows remote users to access estimating programs that don't work over VPN.
Gets needed information into our server applications in a timely manner.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Other Software Used

ConnectWise Control (formerly ScreenConnect), GoToAssist Remote Support, QuickBooks Desktop Pro

Likelihood to Recommend

I have a hard time giving TeamViewer a 10 since there are issues with the setup of the remote interface and removing it from a remote machine after an ad-hoc session requires that you uninstall the program from the remote client. This program has also been associated with scammers in the past and has been used to access client computers to plant viruses and extort money. But if you are using in internally then there is no issue with access from unknown users. So it is a good program for internal use.

TeamViewer Feature Ratings

Comments

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TeamViewer Remote Access