Item: TeamViewer
Rating: 1
Author: Verified User

Overall Satisfaction with TeamViewer

Use Cases and Deployment Scope

It was being used to provide remote access to a shared computer, which is no longer needed. It was also being used to allow me to provide remote support or access needed files when away from the office.

Return on Investment

Unable to access computers when needed at critical times.
Time to complete simple tasks much longer than necessary due to poor response times.
Wasted productivity time due to long wait times for support.

Key Insights

Do you think TeamViewer delivers good value for the price?

Are you happy with TeamViewer's feature set?

Did TeamViewer live up to sales and marketing promises?

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Likelihood to Recommend

I would not recommend TeamViewer in any scenario. It is unreliable and may not be available when needed most. When it is available it is usually very slow and unresponsive. When you need help technical or billing, they are extremely unhelpful and one of the least professional companies I have ever dealt with. They also have a very sneaky EULA, they hide details way down to try and lock users into their contract, and do not provide any details anywhere on their site as to how you can cancel. Definitely recommend looking for other solutions.

TeamViewer Feature Ratings

TeamViewer Security and Support

TeamViewer Support

Support Rating

Support is unprofessional and very difficult to reach. Long wait times on the phone and either unhelpful or no response to tickets submitted by website.

Comments

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TeamViewer - No Team in View. Don't waste time/money on this product.