TeamViewer

Score8.5 out of 10

2,591 Reviews and Ratings

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

Categories & Use Cases

Media

Screenshot of how TeamViewer lets users connect to devices and provide remote support.

Screenshot of where devices are a few clicks away.

Screenshot of the interface to monitor and manage devices proactively.

Screenshot of some of TeamViewer's integrations

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Screenshot of how TeamViewer lets users connect to devices and provide remote support.

File transfer
Securely exchange files with remote computer without having to use email or FTP.
Category average: 8.7
Instant message
Ability for administrator to communicate via instant message with remote user.
Category average: 8.6
Session record
Ability to record session for training purposes.
Category average: 8.6

Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Category average: 7.7
Annotations
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
Category average: 7.7

#1 most frequent

Professional, Scientific, and Technical Services

19.9%

1,412 installations of 7,078

“The solution for the problem takes 50% less time”
— IT Service Coördinator, Brightforward (11-50 employees)

#2 most frequent

Manufacturing

13.8%

977 installations of 7,078

“Negative point includes high licensing cost, weak internet issue, Secuirty and compliance issue”
— Assistant Manager F &A, Rockman Industries Limited (1001-5000 employees)

#3 most frequent

Information

10.3%

729 installations of 7,078

“Remotely accessing devices in our office allows employees to stay productive while working from home.”
— Technical Support, SoftBuddy (1-10 employees)

CSM AG, Robert Schürch

CEO in Corporate at CSM Systems AG (11-50 employees employees)

Use Cases and Deployment Scope

Successfully using TeamViewer for many years. Creating stable and fast international Links to Windows server systems at our customer side to support their system function, system setup and comprehensive data analysis. We also use the tool when we invite potential new customer sharing with them online insights of our Manufacturing Execution System DIAMES platform to show them the potential benefit.

Pros

Give us internationally active an secure remote access to DIAMES servers at customer side for support issues.
Give us the opportunity to present our DIAMES solution live to potential new customers without physical visits.
Enable us with three business locations on three continents sharing a common IT environment without physical visiting another of our business location.
Gives us the opportunity sharing a life problem in our DIAMES application with software tool providers when we recognize a problem for which we need support.
We are dealing with DIAMES customers in China, Europe and USA.
DIAMES is a Windows server based environment. With TeamViewer we can create a remote access to a life system environment.
With a strong and fast internet access TeamViewer enables us response time to actions like we would be on site.
TeamViewer is for us more reliable and more secure than a Anydesk access.
Our customer have been very happy about our support when Corona did not allow us any on site visit too.
TeamViewer ist the best and most secure tool for our work with sensitive manufacturing companies worldwide.

Cons

We are very happy about the TeamViewer functionality and recognize a lot of advanced functionality in comparison with Anydesk for example.
It's fast and very reliable.
We think that TeamViewer is a very secure platform.
We like to use new feature and functions when they get available.
With TeamViewer we can do any DIAMES updates remotely - secured, any time and immediately
TeamViewer helps us to save precious resources on our side to provide excellent services to our customers - wherever they are located.
We can minimise the cost drastically when serving customers with many production plants on different locations worldwide distributed.
Our customers like TeamViewer too for their own business.

Return on Investment

Very positive is the fact for complete secure remote support for our customers. All the time not only because Corona restrictions.
Offering potential new customers a complete view into a life DIAMES system without physical travel for both parties.
Getting better support from third parties by sharing a concrete software problem live.
TeamViewer did become an important part of our business life.
Using TeamViewer for supporting our customers on a 24-hour base have given us many additional DIAMES projects to compete against competitors.
TeamViewer is not cheap but it's the cost worth.

Alternatives Considered

AnyDesk

Other Software Used

Azure Digital Twins

Usability

Utkarsh Gaur View profile

Therapy Manager in Product Management at Cipla (10,001+ employees employees)

Use Cases and Deployment Scope

I use TeamViewer to support my team of therapists, who work in various locations, including clinics and patients' homes. It enabled me to promptly establish a connection with the systems to resolve their current issues. I also assist them with documentation and training remotely. All of these help us solve issues without incurring travel expenses and save time.

Pros

Easy staff training.
Helps with online sessions.
Fixes problems fast on remote systems.
Keeps things moving.

Cons

It is difficult to use on phones/tablets.
Sometimes disconnects.
A bit confusing for new users.

Return on Investment

It has saved us a ton of time.
The cost of operations has decreased.
The issue gets fixed in very little time.

Alternatives Considered

AnyDesk

Other Software Used

HubSpot CRM, Webex Webinars, Webex Calling, Cisco Secure Firewall, Acronis Cyber Protect Cloud, Wrike

Joshua Patel View profile

Tourism Coordinator in Corporate at American Express Global Business Travel (10,001+ employees employees)

Use Cases and Deployment Scope

As we are involved in a lot of travel arrangements, we needed a software that can handle remote connectivity and collaboration while on the move. TeamViewer was a perfect choice for us as it allowed us to connect and collaborate in hybrid and remote conditions. The screen sharing and file sharing are some of the most admired features that I personally liked as it facilitates finalisation of travel plans.

Pros

Remote connectivity
Upfront collaboration
Hybrid setup and screensharing

Cons

Must assimilate more with other operational tools

Return on Investment

We are still assessing the impact on ROI

Aayush Mishra View profile

Python developer in Information Technology at Amazin Automation India Private Limited (51-200 employees employees)

Use Cases and Deployment Scope

We have used TeamViewer to connect with the team while we were working remotely as we are a hybrid work-culture based company and we take TeamViewer connection to get files and easy transfer of codes. As we deal in IT, we require remote access to client laptop system to get our files and coles running, for this we use TeamViewer.

Pros

Remote access to client laptops
File sharing between internal team and external clients.
Session recording and reporting for analysis purposes.

Cons

There is no chat feature while using TeamViewer
Virus scanning is not provided while file sharing makes system vulnerable.
Multi factor authentication is not there, it should be there for more security.

Return on Investment

Increase productivity with client as due to ease of access to client system
Virus scanning while files share is not provided which is a concern as we frequently deploy new applications in client system.
Connection between two teams is easier

Cassandra Bernal View profile

Sales and Customer Service in Customer Service at Siscofin (1-10 employees employees)

Use Cases and Deployment Scope

We use TeamViewer on daily basis to provide remote support to our clients. Usually to solve issues with their software, to give training sessions and being able to record the session with multiple users. Also, to control their computer to help them install and execute new updates and configurations. It works very well with us and also to our clients, since its easy to download and install

Pros

remote connection, stable sessions
allows to save your most common devices (quicker connections)
you can either connect to last connections or a brand new in a matter of seconds
Recording of sessions

Cons

I think more safety in the remote connection
better prices or promotions
function to turn a computer on remotely
subtitles available in real time

Return on Investment

what we pay for our licenses, is less than the 10% we would paid if we had to go to in-person meetings with our clients
improve our productivity, instead of attending 4 tickets a day, we take around 10-12 per person.
we save the meeting room rent, by just sending the link to everyone who need to join

Alternatives Considered

Microsoft Teams, AnyDesk and Zoom Events & Webinars

Other Software Used

Salesforce Data Cloud, Microsoft Teams, CONTPAQi Contabilidad, Intuit Mailchimp, Salesforce CRM Analytics

TeamViewer

What is TeamViewer?

Categories & Use Cases

Media

TeamViewer Key Features

Top Performing Features

File transfer

Instant message

Session record

Areas for Improvement

Access to sleeping/powered-off computers

Annotations

Most Frequent Users

Professional, Scientific, and Technical Services

Manufacturing

Information

TeamViewer Reviews

Use Cases and Deployment Scope

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Alternatives Considered

Other Software Used

Usability

Use Cases and Deployment Scope

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Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Return on Investment

Use Cases and Deployment Scope

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Return on Investment

Use Cases and Deployment Scope

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Cons

Return on Investment

Alternatives Considered

Other Software Used

TeamViewer Alternatives