TeamViewer - small business remote access
Updated July 16, 2021
TeamViewer - small business remote access
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
TeamViewer is one of the remote connection options available to manage servers and workstations as well as share screens. This software sits as an unattended remote access software in most situations, but can also be a way of sharing screens from end users.
Pros
- Great for screen viewing: responsive and fast.
- Free software for personal use. No strings attached.
- Reliable service, does not have issues or go offline.
Cons
- User interface is clunky. Could use an upgrade in process of initiating remote connection.
- Interface is not intuitive. There is "a lot going on" when opening the application so difficult to walk end users through connection.
- Not quite as feature rich as software like LogMeIn or ScreenConnect.
- TeamViewer is very affordable, this is a very big plus considering LogMeIn Central's drastic price increases over the years.
- May require changing platforms as MSP grows, TeamViewer's main weakness seems to be scalability.
LogMeIn Central remains the go-to product for remote desktop. Splashtop is on the same level as TeamViewer. GoToMyPC is more of a temporary, attended remote support application. VNC Connect is very basic, but also stable and feature-rich.
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