Old faithful - remote access made incredibly simple
Updated July 15, 2021
Old faithful - remote access made incredibly simple
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
TeamViewer is used for remote technical support with some of our customers. There's been many a time a customer requires some support with an issue and it's just simpler and quicker if we can take over the machine and resolve it ourselves. We've used different solutions for this over the years but TeamViewer has always been our go-to when nothing else is in already in place.
Pros
- Doesn't require any port forwarding on either end of the connection.
- Probably the simplest remote desktop tool to use, ideal for non tech-savvy customers.
- Very easy to initiate connections. You just need the partner ID and passcode for the remote machine and everything else takes care of itself.
- Graphical performance is good, with minimal lag.
Cons
- The TeamViewer software update process has failed for us on a number of occasions, requiring us to uninstall and re-install it.
- The commercial pricing is quite expensive. We get some customers who don't wish to pay this for something they use relatively infrequently, forcing us to choose a cheaper solution.
- You may have issues connecting with remotes if each machine is running a different version. This doesn't have often, but we have had situations where a customer machine has not updated properly and we can not connect until it has.
- We're able to resolve customer support issues quickly because we can share the same machine, looking at the same thing.
- Customers seem to be much more comfortable taking on new tech if they know we can help them out whenever they get stuck.
- It's allowed us to do some business remotely that we just couldn't have done before - especially important to us right now during the COVID-19 pandemic.
RealVNC is an alternative to TeamViewer that we like a lot. However, we tend to only use RealVNC for our own in-house access, and TeamViewer for everything else, including access to customer machines. The main reason for this is because RealVNC is just slightly more complicated to install and set up, which is not ideal for non tech-savvy customers. TeamViewer, in comparison, is dead simple to install and pretty much ready to go immediately.
Do you think TeamViewer delivers good value for the price?
Not sure
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
Comments
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