Simple, Intuitive Small Business IT Remote Support Option
Updated July 13, 2021

Simple, Intuitive Small Business IT Remote Support Option

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

For a small company with 4 remote offices in multiple states and no dedicated IT staff, remote desktop support is difficult. Teamviewer allows us to maintain laptops in the remote facilities with an "always on/available" connection. Support tasks (like printer configuration or desktop training) that otherwise would require travel to the sites can be completed easily with Teamviewer.

Pros

  • Always available/on connection option
  • Easy interface
  • Two- part secure login (ID and Password)

Cons

  • End User interface is not customizable
  • Ability to hide the installation on remote computers easily
  • Prevents costly site visits
  • Easily initiate remote training
  • Simplified our IT support functions
We have not looked into other alternatives at this time
Larger companies would find better options in a more robust software, but for smaller companies with fewer sites and dedicated computers to support it works great. I would love to see a simple website option rather than just the native software download option.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
8.0
File transfer
8
Instant message
8
Access to sleeping/powered-off computers
8
Session record
Not Rated
Annotations
Not Rated
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

TeamViewer Security and Support

Using TeamViewer

3 - Since we have no IT department to speak of, this allows our super users to support our less tech-savvy users
1 - Teamviewer is a simple to use, intuitive remote control software. Very little skill is required to get it up and running.
  • Remote Team Training
  • Preventing site visits for simple configuration issues
  • After hours support with a secure always available connection
  • The software works exactly as designed, no surprise uses. It does exactly what we expect
  • Remote configuration/wiping of computers if an employee is let go
No complaints about the software.

Comments

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