Great Remote Access Solution!
Updated July 11, 2021

Great Remote Access Solution!

Miguel Antonio Escudero López | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

When a customer has a software problem and is located far away from physical support, teamviewer offers remote access via the web to check for software problems and test how a machine is working. Teamviewer includes a chat feature to talk with the customer and a drag and drop option to share files.

Pros

  • Remote Access to anyone who has an internet connection and teamviewer.
  • Share files via drag and drop.
  • Chat to stay in touch with the person who needs remote access.

Cons

  • Sometimes the access goes down.
  • Some shortcuts keys don't work properly.
  • Sometimes chat is slow.
  • Have a fast customer support
  • Repair customer software troubles without moving
  • Have fast customer software maintenance
Teamviewer saves a lot of time if you need fast remote access without creating accounts. It is easy to install and work with, and provides an easy and secure method to connect with a customer. You can always trust teamviewer. Usually the connection is stable and gets constant updates.

TeamViewer Security and Support

Using TeamViewer

1 - IT Remote Support for software Related to MacOs and Microsoft Windows, fix software issues, address network problems, do periodic system maintenance, update software, install new software, check OS status, check how users works with specific software.
1 - Computer Science Knowledge, Operating Systems Knowledge, Hardware And Software Knowledge, Support Knowledge.
  • Instantly Remote Support
  • Fast Access
  • Fast Solving Issues
  • Stay In touch with my clients
  • Get Clients from whole world
  • Watch clients learning to use new software
  • Giving Thanks notes for the support and help in their desktops
  • Access clients via android or iOS
Because teamviewer makes my job easier to bring support to my customers anywhere anytime i just need and id an passwords and thats it. I got remote connection to their systems in order to check what's wrong. I can do upgrades, maintenances with just few clicks and the connection is very stable and works fine with mobile connections too.

Comments

  • Steve Dosan | TrustRadius Reviewer
    Steve Dosan
    commented 10 years ago
    TeamViewer is good but its data has been recently hacked. Have a look at http://www.bbc.com/news/technology-36459015 Are hosted services secured? Why not use on premise remote support solutions like R-HUB remote support servers? It works from behind your corporate firewall, hence better security.

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