So far so good
Updated October 12, 2022

So far so good

Sahaj Patel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with ScienceLogic SL1

Process is easier and has overall good Ux.
We are currently using SL1 for the Managed Service business.

Pros

  • Power packs
  • User Friendly
  • Vendor relationship
  • Automation

Cons

  • Reporting
  • dashboard
  • Performance data retention

Do you think ScienceLogic SL1 delivers good value for the price?

Yes

Are you happy with ScienceLogic SL1's feature set?

Yes

Did ScienceLogic SL1 live up to sales and marketing promises?

Yes

Did implementation of ScienceLogic SL1 go as expected?

Yes

Would you buy ScienceLogic SL1 again?

Yes

Yes - UIM & Zenos. Cost & Support services were key areas that resulted in moving from our current products.
  • Dashboards for customers
  • Adoption
  • CMDB output
  • Overall cost (positive)
  • Adoption across teams (positive)
  • Expanding architecture and stacks
We liked the roadmap and growth that ScienceLogic SL1 had aligned. Functions and features from our previous product were pretty well aligned, but the cost was a huge impact on decision.
Deployment makes it easier for us. Our industry requires constant movement with adds and removes. ScienceLogic SL1, compared to previous products, makes it easier. Deployment is less appropriate in a large Windows environment.

Integrating ScienceLogic SL1

Using ScienceLogic SL1

200 - Operations
technology services
development teams
5 - 3 for onboarding and administration of collectors
2 for platform administration
  • Server monitoring
  • Network monitoring
  • Virtualization
  • Event management
  • Automation
  • Anomaly detection
after introducing future state we will evaluate to understand whether or not it succeeds our overall expectations.

Evaluating ScienceLogic SL1 and Competitors

  • Price
  • Product Features
  • Product Usability
Cost
POC

ScienceLogic SL1 Support

Portal/Email responses are my main concerns. Let’s pickup a phone call and start working. We open case because we have exhausted our internal resources and definitely requires your attention. At this time; support should try and get a phone call going with client rather going through multiple portal case updates.
ProsCons
Problems get solved
No escalation required
Slow Resolution
Not kept informed
Difficult to get immediate help
Support doesn't seem to care
Yes. We are MSP and needs immediate attention during client SLA failures to monitor.
Yes - We seem to be #1 customer in bringing bugs to SL1 attention.

not in timely fashion. It’s usually during next upgrade release
SRE is 100% we are extremely and thoroughly satisfied by SaaS service. We could not have found a better partnership.

Using ScienceLogic SL1

Overall UI provides a good UX. No complications or uncertainties.
ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Inconsistent
Cumbersome
Lots to learn
  • Device pull
  • Data review
  • Discovery
  • Reporting
  • Power pack alignment to certain devices only
Yes, but I don't use it

Comments

  • Kyra Ecker | TrustRadius Reviewer
    Kyra Ecker
    (Vendor Representative) commented 4 years ago
    Sahaj, Thank you for being a great partner to ScienceLogic. Even better, for coming back to provide ongoing feedback to our teams. Your review and thoughts provide a very balanced opportunity for our teams to review and discuss. We appreciate your taking the time to update. --Kyra Ecker, Director of Customer Advocacy

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