SAP Sales CRM - the most customer centric CRM
October 23, 2023

SAP Sales CRM - the most customer centric CRM

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales CRM

Overall Satisfaction with SAP Sales Cloud

Basically to organize sales pipelines, enablements, projections, calculate ARR, etc

Pros

  • Pipeline
  • Forcast
  • ARR

Cons

  • Efficient Reporting
  • Simpler UI
  • ARR Forecast
  • More efficient reporting of my team
Cloud-based deployment SAP Sales Cloud is a cloud-based solution that is scalable and easy to manage, as it is hosted on SAP's infrastructure.Multi-tenant architecture SAP Sales Cloud is a multi-tenant architecture, which means multiple customers share the same infrastructure, making it efficient and scalable.Elastic scaling - SAP Sales Cloud supports elastic scaling, automatically scaling up or down to meet demand.
  • Contact management
  • Lead management
  • Opportunity management
  • Deal pipeline management
  • Forcasting
  • Reporting

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Sales Cloud again?

Yes

  • Reporting dashboard
  • User interface

SAP Sales Cloud Feature Ratings

6.6
Customer data management / contact management
8
Workflow management
5
Territory management
9
Opportunity management
4
Integration with email client (e.g., Outlook or Gmail)
4
Contract management
7
Quote & order management
9
Interaction tracking
5
Channel / partner relationship management
8
6.7
Case management
7
Call center management
6
Help desk management
7
8.5
Lead management
9
Email marketing
8
6.7
Task management
9
Billing and invoicing management
4
Reporting
7
7.0
Forecasting
9
Pipeline visualization
5
Customizable reports
7
6.5
Custom fields
9
Custom objects
5
Scripting environment
7
API for custom integration
5
Security ()
Not Rated
7.0
Social data
8
Social engagement
6
6.0
Marketing automation
7
Compensation management
5
Platform ()
Not Rated

Comments

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