Positive Impact
Updated June 30, 2025

Positive Impact

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Paylocity

We have been using Paylocity as our payroll provider since
2020, and it has improved the way we manage our HR duties. From the start,
Paylocity has simplified various HR processes. The comprehensive capabilities of Paylocity have streamlined
my HR functions such as onboarding, surveys, reviews, anti-harassment training,
and PTO. I am launching HSA and COBRA processes into Paylocity early
next year. I want to keep as much as I possible under one system. Paylocity's expense management system has been well
received by our employees, who appreciate the intuitive and straightforward
process for submitting and tracking their expenses (as opposed to our prior
Excel sheet expense reports). My experience with Paylocity’s support team has been positive. I like the fact
that I can call and talk to someone in the US. Whenever I’ve needed assistance,
their support team seems genuinely committed to solving the issues. My sales
representative/contact is great. I
can always reach her when something is needed. One concern is
that my Account Manager changes often. It
would be great if they offered in-person educational conferences.

Pros

  • Employee Expenses
  • Onboarding
  • Customer Support

Cons

  • #1-Compensation - not flexible with varied bonus amounts, salaries, positions.
  • PTO - cancelling PTO even if payroll has been completed for the period
  • Recruiting - a bit clunky
  • Reduced time expenditures
  • Easier processes
combining PTO, expenses, learning/trainings , and surveys with payroll has been beneficial with ease and cost of not having multiple portals/providers
Need to use more.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

No

Would you buy Paylocity again?

Yes

I love when I call support to get help on reports and I get a support team member on the phone who loves reporting and has amazing repouring skills. It makes my life easier. It gets me excited for reporting features.

Paylocity Feature Ratings

6.7
Employee demographic data
9
Employment history
9
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
4
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.1
Pay calculation
9
Support for external payroll vendors
8
Off-cycle/On-Demand payment
8
Benefit plan administration
7
Direct deposit files
9
Salary revision and increment management
7
Reimbursement management
9
Leave and Attendance Management ()
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using Paylocity

Paylocity Support

We've been using the Paylocity HRIS payroll provider since October 2020, and the experience has been consistently solid. One of the standout features is their support team — they actually pick up the phone, and when you call, you get real help from people who know the system. If they don't know they follow up. That’s incredibly valuable.
The expense and paid time off modules are simple to use and make day-to-day tasks easy for both managers and employees. The onboarding module takes a bit of initial setup, but once it’s built out, it works smoothly and is flexible enough to update as your processes change. Paylocity also recently introduced specialized support departments tailored to different areas of need, which helps streamline getting the right answers faster from a support team member that specializes in the area.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - too expensive.
Yes - Yes, it took a while but I understand that these things happen.
I have been fortunate to get expert report writers on the phone who were so helpful and assisted me in creating the forms I need. I love when they give suggestions or provide me with best practices.

Comments

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