User friendly system but support can be slow and some functions missing
May 17, 2023

User friendly system but support can be slow and some functions missing

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

Regional level approval of all site level employees PTO requests and timesheet adjustments. Regularly run and review payroll & overtime reports. Utilize Community page for employee appreciation. Performance function used to review and monitor annual performance goals

Pros

  • User friendly interface
  • Community page feature is great for employee shoutouts
  • Phone app is easy to use

Cons

  • Support team is sometimes slow and account manager rarely answers the phone
  • Saved time on payroll entries
  • Onboarding is very smooth
Saved significant time of coding site employees payroll into our internal Yardi system
Community feature is loved by all employees
Major downside to Paylocity is the inability of property managers to add monetary monthly commissions on time sheets

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

No

Would you buy Paylocity again?

Yes

Overall happy but support/account manager slow

Paylocity Feature Ratings

Employee demographic data
6
Employment history
8
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
5
Pay calculation
8
Support for external payroll vendors
6
Off-cycle/On-Demand payment
7
Benefit plan administration
Not Rated
Direct deposit files
8
Salary revision and increment management
7
Approval workflow
10
Balance details
7
Annual carry-forward and encashment
10
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
Employee recognition
10
Report builder
10
Pre-built reports
9
Performance plans
10
Performance improvement plans
10
Review status tracking
9
Review reminders
9
Multiple review frequency
9
New hire portal
10
Manager tracking tools
10
Corporate goal setting
10
Individual goal setting
9
Line-of sight-visibility
10
Performance tracking
9

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