Item: Paycor
Rating: 8
Author: Verified User

Overall Satisfaction with Paycor

Use Cases and Deployment Scope

The product address time keeping, attendance tracking, Payroll, PTO requests and more. Paycor has helped us move from manual processes to streamlining although we still have a ways to go. We have been using Paycor for about 5 years I'd say and have enjoyed the updates Paycor has made as well.

Pros and Cons

Pros

Attendance Tracking
Payroll
FMLA Leave Cases

Cons

Functionality of the time card
home page should have more ready to use information on it
notifications for performance reviews

Return on Investment

Increased efficiency
Paycor is slow at times
Clients dont like when you make random updates without letting anyone know first

Usability

I have had experience with better ATS's before, like Workday or ADP. There is more usability, less clicking around through multiple screens to get to where you want to go. Paycor has to keep up with the times if they want to retain their clients.

Alternatives Considered

Applicant Tracking System

We have tried to use the Paycor ATS but it is clunky and doesnt have the functionality that other ATS's have.

Key Insights

Do you think Paycor delivers good value for the price?

Yes

Are you happy with Paycor's feature set?

Yes

Did Paycor live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paycor go as expected?

I wasn't involved with the implementation phase

Would you buy Paycor again?

Yes

Other Software Used

Clever Ads, Workday Payroll and Workforce Management

Likelihood to Recommend

Paycor is best suited for larger companies. We have grown a lot in the past year. With the growth we have experienced we're in a weird in between spot where we want to use more of Paycor's products but we are not there yet. The update to the timecard needs to be changed, we have less functionality now so not sure how thats helpful to anyone.

Paycor Feature Ratings

Using Paycor

Users and Roles

15 - Human Resources, Operations, Payroll, Benefits, Time & Attendance Tracking

Support Headcount Required

3 - Human Resources mainly. No other people call Paycor or know the system very well. They depend on HR to answer any questions, or call Paycor if they have a problem with the system.

Business Processes Supported

Payroll
Benefits
Time Keeping
Reporting

Innovative Uses

Making custom Reports
Easily transferring between businesses when processing Payroll
Setting up Mobile Punch for employees who travel

Future Planned Uses

Adding the applicant tracking system application
Adding on the Performance Review application

Likelihood to Renew

There are some thing left to be desired such as the customer service Paycor currently provides. Having experience with other human resources systems it seems like this is the area that Paycor is lacking the most.

Evaluating Paycor and Competitors

Products Replaced

Key Differentiators

Cloud Solutions
Scalability
Ease of Use

Definitely the ease of use with the system as we plan to have more employees use Paycor as we learn to understand it

Evaluation Lessons Learned

I'm not totally sure, Paycor was up and running before I started working at my company.

Paycor Implementation

Implementation Rating

I am not sure as I was not an employee when Paycor was implemented.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Yes - I was not an employee when Paycor was implemented but I know that it was in phases.

Change Management Lessons

Not sure - I am not sure as I was not an employee when Paycor was implemented.

Implementation Issues

I am not sure as I was not an employee when Paycor was implemented.

Paycor Support

Support Rating

Long wait times, transferred multiple times per call, incorrect information leading to having to call Paycor 2 or 3 additional times for the same exact issue.

Paycor Customer Support Pros and Cons

Pros	Cons
None	Slow Resolution Poor followup Less knowledgeable Not kept informed Difficult to get immediate help Need to explain problems multiple times

Premium Support

We did not. I do not have answer for that. I assume maybe the expense of the extra support but so far we have not looked into it recently.

Bug Resolution

Yes - Employees were not showing up for a Manager that was assigned to him. Paycor fixed the issue in about a day or so. This was a problem because we were processing Payroll at the time but we were able to get the information needed right before the Payroll deadline.

Exceptional Examples of Paycor Support

When processing bonuses for employees Paycor helped us input all the information needed for each employee quickly so we did not have to hand key the information into each timecard.

Using Paycor

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Technical support not required	Lots to learn

Easy Tasks

Time tracking
Payroll
Recruiting

Difficult Tasks

Approve exceptions in the timecard
Reports that sometimes do not work

Mobile Interface Availability and Impressions

Yes - Not well at all.

Comments

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Kaitlyn Blount
(Vendor Representative) commented a year ago
We appreciate your feedback. We're glad to hear that Paycor has been helpful in streamlining your HR and payroll processes. We'll share your comments with our team.