Item: Paycor
Rating: 8
Author: Verified User

Overall Satisfaction with Paycor

Use Cases and Deployment Scope

We use it for Payroll, Time and Attendance and Reporting. Product is sometimes hard to navigate, because they change the appearance of the website a lot.

Pros and Cons

Pros

Reporting
Keeping up to date with regulations.
Support

Cons

In my experience, time and Attendance is hard for managers to navigate.
In my experience, often Customer Service does not return calls.
In my opinion, they want us to try to figure out things on our own.

Key Insights

Do you think Paycor delivers good value for the price?

Yes

Are you happy with Paycor's feature set?

Did Paycor live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paycor go as expected?

Yes

Would you buy Paycor again?

Yes

Return on Investment

Minimized compliance risks.
Improved employee use with adding a fingerprint scanner.
Difficulty for managers to navigate sometimes.
Update the program to often and move items without notification.

Usability

Could use a little better communication between them and the client when moving items around on site.

Other Software Used

Microsoft 365, Intertek Alchemy, Microsoft Dynamics GP

Likelihood to Recommend

They have good intentions. But, in my opinion, need a little work on customer service and response time. Overall a decent product.

Paycor Feature Ratings

Comments

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Kaitlyn Blount
(Vendor Representative) commented 3 years ago
Thank you for sharing your feedback on your experience with Paycor. We appreciate your insights and will take them into consideration as we continue to improve our product and services. We understand that changes to the appearance of the website can sometimes make it challenging to navigate. We apologize for any inconvenience this may have caused and will strive to provide clearer communication and notifications regarding updates in the future. We also apologize if you have experienced difficulties with our customer service and response time. We are committed to providing timely and effective support, and we will investigate this matter further to ensure that our customer service processes are improved. We are glad to hear that Paycor has delivered value for the price and that the implementation went as expected. We appreciate your feedback on the features and usability of our product, and we will use it to make necessary improvements. Thank you for your overall positive assessment of our product and for recognizing our good intentions. We will continue to work on enhancing our customer service and response time to better meet your needs. If you have any further comments or concerns, please feel free to reach out to our support team. We are here to assist you.

Relative, but needs a little improvement, in my opinion.

Modules Used