Happiness is... Using OnPay at our company!
September 30, 2024

Happiness is... Using OnPay at our company!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnPay

We use OnPay for payroll and all payroll things related. We don't have any issues with OnPay. If after the initial training, I am always able to call a customer service representative and receive nothing but excellent help and assistance.

Pros

  • Notifying me when a pay run is scheduled or due.
  • Helps with items that seem impossible for me to find on the site.
  • It lets me run a report choosing the dates that I need; allowing me to decide which employees are on the report.

Cons

  • I don't see what can be changed to make it better. It is very user-friendly.
  • Definitly time savings
  • Running Reports is a breeze
Excellent support each and every time I call for support. Also, when I need to push a payroll through, they have never disappointed.
Once trained, easy to use.

Do you think OnPay delivers good value for the price?

Yes

Are you happy with OnPay's feature set?

Yes

Did OnPay live up to sales and marketing promises?

Yes

Did implementation of OnPay go as expected?

Yes

Would you buy OnPay again?

Yes

As stated, once you have been trained, it is easy to follow and navigate pay schedules. If there is an issue on my end, there is no problem with contacting customer service, via email or by phone, and they help in real time.

OnPay Feature Ratings

Payroll Management
10.0
Pay calculation
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10

Comments

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