On24 is great for CPE
June 25, 2023

On24 is great for CPE

Jeremy Stephens | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ON24

We use ON24 Elite for Client education webcasts and ON24 Forums for smaller interactive paid client training. Our marketing, development, and support teams are able to mine the data we garner from these sessions to help existing clients.

Pros

  • CPE certificates are available almost immediately.
  • It uses the web browser, so there are no downloads for the presenter or customer.
  • Resources are able to be added for download on the platform.

Cons

  • Reporting still needs some work. You need to access each event report separately.
  • Doesn't support the Morph transition in PowerPoint.
  • Needs an import process for polling questions; having to type them in leaves lots of room for error on my part.
  • Staff can concentrate on value add instead of certificate processing.
  • Qualified leads on additional licensing can be gathered from downloads and polls.
  • More clients attend our webcasts as there is no software load.
We were using Elite for weekly webcasts before the pandemic, but we were able to host our User's Conference for the years during the pandemic online. It wasn't quite the same, but our clients appreciated the opportunity. They enjoy the updates we are able to bring to them more often now too.
I won't go back to the others.

Do you think ON24 delivers good value for the price?

Yes

Are you happy with ON24's feature set?

Yes

Did ON24 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ON24 go as expected?

I wasn't involved with the implementation phase

Would you buy ON24 again?

Yes

ON24 Elite and Forums are great for our CPE sessions. Having the CPE certificate immediately available without interaction from our staff has saved hundreds of people hours in manually checking and processing those certificates.

ON24 Feature Ratings

Virtual Event ()
Not Rated
8.0
Audience polling
8
Q&A
8
9.0
Branding options
9
Integration to Marketing Automation
Not Rated
8.0
Participant roles & permissions
9
Confidential attendee list
7
7.5
Calendar integration
7
Record meetings / events
9
Slideshows
7
Event registration
7
Mobile Capabilities ()
Not Rated

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