Good features but the salespeople and process is poor
May 17, 2021

Good features but the salespeople and process is poor

Jim McDaniel | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ON24

We use ON24 for weekly training webinar, internal staff presentation and day long virtual conferences. We have several who use it across the company.

Pros

  • Runs from a browser.
  • Automated landing pages.
  • Analytics.

Cons

  • Sub-standard salespeople and sales process.
  • Too many à la carte items.
  • Nickel and dime you to death.
  • Easy for customers to join.
  • More than others but extra features exist.
  • Always trying to upsell you.
They want you to scale all the time and pay them more moolah.
Initially good but they just want you to buy more and more. Sold us a 3 year agreement on a product they stopped offering shortly thereafter.
It's modern but has its flaws. Mediocre video but it runs in any browser.

ON24 Feature Ratings

Virtual Event ()
Not Rated
8.0
Audience polling
8
Q&A
8
6.5
Branding options
8
Integration to Marketing Automation
5
8.0
Participant roles & permissions
7
Confidential attendee list
9
8.0
Calendar integration
8
Record meetings / events
8
Slideshows
8
Event registration
8
Mobile Capabilities ()
Not Rated

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