Item: monday.com
Rating: 7
Author: Anya Zhuravel Segal

Overall Satisfaction with monday.com

Use Cases and Deployment Scope

We use Monday.com to streamline processes within the organization, specifically for action items planning and follow-up.

Pros and Cons

Pros

Action items planning and sharing
Clear visual layout
Adding team members is easy

Cons

Development CRM - not intuitive and needs a lot of customization
It is very difficult to receive focused support
Formatting in attached Word files gets distorted if right-to-left (Hebrew) and left-to-right (English) languages are used in the same file

Usability

The Development CRM needs a lot of attention.

Support is fast, but development associates cannot offer solutions on the spot. I often find myself being sent to watch training videos that do not directly address my question. Specifically, I found that requirements of the development team are beyond the area of expertise of support staff.

Reliability & Availability

Too early to tell.

Key Insights

Do you think monday.com delivers good value for the price?

Not sure

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Would you buy monday.com again?

Yes

Other Software Used

Mailchimp, Doodle

Likelihood to Recommend

Very well suited for creating to-do lists and following up on action items; less easy to use when creating contact lists with detailed information.

monday.com Feature Ratings

Comments

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Non-profit Monday.com user